Administrator (12 month FTC)Reigate (Hybrid – minimum 50% of your time in office)Full time, 35 hours a weekDue to expected and exciting growth Just Group are excited to offer fulfilling 12 month FTC, to join our Customer Services team as an Administrator within our Retail divisionAs an Administrator, your primary responsibility will be to provide exceptional customer service and administrative support to our valued customers, partners, and external parties. You will always prioritise achieving the best customer outcomes. We actively encourage applications from individuals of all backgrounds and experiences, as we believe in building diverse and inclusive teams.We have a flexible hybrid working policy, meaning that you will spend 50% of your time in the office and we’ll provide all the necessary IT equipment to work from homeYou’ll receive comprehensive training, and your Team Leader will ensure you have all the support required to excel in your role.Key ResponsibilitiesEfficiently and accurately process administrative tasks in compliance with company standards and procedures.Deliver prompt and efficient responses to customer enquiries, whether by inbound or outbound calls, emails, or post.Take ownership and responsibility for resolving customer concerns.Organise and plan your work effectively to achieve team and personal objectivesProvide excellent customer service to both internal and external customers at all times.Undertake additional duties, such as returning original documents to customers, as required.Skills and ExperiencePrevious experience in customer service or administration, with a strong emphasis on delivering excellent customer serviceEducated to GCSE level or equivalent, with a focus on English and Maths (grade C or above)Experiencer using Microsoft Office applications (i.e Word, Excel, Outlook)Excellent verbal and written communication skillsStrong interpersonal skillsGood organisational and planning abilitiesKeen attention to detail and accuracyIf you have administration skills and a commitment to providing outstanding customer service, this is the perfect opportunity for you.Company BenefitsA Competitive SalaryPension Scheme and Life Assurance25 Days Annual Leave plus an Additional Day on us for your BirthdayPrivate Medical Cover and Income Protection, just in caseA generous and highly achievable bonus scheme – paid annually based on individual and company performance against targetsOpportunity to progress within your career both in-role and within the companyFREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved ones