Recruitment Operations Specialist

Darwin Rhodes

  • Addlestone, Surrey
  • Permanent
  • Full-time
  • 1 month ago
Role: Recruitment Operations Specialist
Duration: 6 Months
Location: Hybrid, approx 2 days per month - AddlestonePurpose of Assignment:
The Recruitment Operations Specialist will drive operational excellence across recruitment processes, systems, and service delivery. This role is instrumental in supporting the Interim Head of Talent Acquisition by ensuring that recruitment operations run smoothly, efficiently, and in alignment with strategic hiring goals.
The role focuses on optimizing the end-to-end recruitment lifecycle, enhancing candidate and hiring manager experiences, and enabling data-driven decision-making. It acts as a central point of coordination for recruitment operations, ensuring consistency, compliance, and continuous improvement across regions and functions.
Reporting to the Interim Head of Talent Acquisition, the Recruitment Operations Manager works closely with Talent Acquisition teams, HRBPs, PPs, and business stakeholders to deliver a high-quality, scalable recruitment service.Key Deliverables or Milestones:
  • Strategic Execution Support: Partner with the Interim Head of TA to translate strategic hiring goals into operational plans, ensuring recruitment delivery is aligned, efficient, and continuously evolving through feedback loops and performance insights.
  • Operational Oversight & Excellence: Oversee the day-to-day operations of the recruitment function, embedding a culture of continuous improvement to enhance process efficiency, service quality, and stakeholder satisfaction. Regularly review workflows to identify and implement enhancements.
  • Performance Monitoring & Insights: Use data to identify trends, diagnose issues, and drive iterative improvements in recruitment performance.
  • Process Optimization & Standardization: Lead the refinement and standardisation of recruitment processes, applying continuous improvement methodologies (e.g., Lean, Six Sigma) to drive consistency, reduce inefficiencies, and improve speed and quality of hire.
  • Stakeholder Coordination & Enablement: Act as a key liaison between the Interim Head of TA and internal stakeholders (e.g., HRBPs, CoEs, hiring managers), ensuring smooth communication and alignment. Proactively gather feedback to refine processes and improve stakeholder experience.
Internal
  • TA Delivery Team
  • HR PD
  • Centres of Excellence (CoE)
  • HR Business Partners (HRBP)
  • HRIS
Customer Focus:-
  • Acts to support a culture where everything is done to enhance value to patients. Intentional about meeting/exceeding customer expectations.
  • Proactively seeks feedback to improve service provision.
Strategic Orientation:
  • Understands how personal/team objectives contribute to client' strategy and functional goals.
  • Balances 'bigger picture' goals and operational requirements, overcoming challenges/barriers to delivery.
Innovation & Change:
  • Identifies improvements and generates new ideas, methods or solutions. Positively embraces change.
  • Continuous improvement approach; takes personal ownership to improve ways of working and leverage/share best practice.
Results Orientation:
  • Ability to work autonomously and make evidence-based decisions: judgement to know when to seek guidance or escalate
  • Methodical with ability to prioritise and meet deadlines. Tenacious to follow up and resolve outstanding matters and explore options.
  • Excellent attention to detail and financial awareness (raise/process/track Purchase Orders etc.)
  • IT literate (Intermediate stage) to type/ create and edit reports, trackers etc. Excel, Word, PowerPoint, Outlook and eLearning and online systems (e.g. LMS, ZINC, TMF etc. databases). Intranet and web.
  • Good written and verbal communications including ability to prepare updates, summaries, emails to employees and managements.
Communication & Collaboration:
  • Collaborates: values others views and perspective. Able to challenge respectfully and propose alternative solutions.
  • Proactively shares knowledge, and adapts approach to build consensus and respect diverse views and cultures.
Developing & Inspiring:
  • Proactively shares knowledge and best practice and encourages others to develop.
  • Learns from own/others experience and proactively seeks to develop personal capability.
  • Regularly seeks feedback on personal contribution and growth areas.
Working as One client:
  • Takes personal ownership and acts as a role model of ethics and compliance treating everyone with respect.
  • Provides honest, constructive and timely feedback. Seeks feedback on own contribution and ways of working.
Experience
  • Recruitment Operations Expertise: Proven experience managing or supporting recruitment operations in a fast-paced, multi-region environment.
  • Process Improvement Experience: Strong track record of identifying inefficiencies and driving continuous improvement across recruitment workflows.
  • Data-Driven Approach: Confident in using recruitment metrics and dashboards to monitor performance and inform decision-making.
  • Hands-on experience with ATS and recruitment tools (SuccessFactors preferred), with a focus on optimization and automation.
  • Stakeholder Partnership: Skilled at working with Talent Acquisition leaders, HRBPs, and hiring managers to align operations with business needs.
  • Vendor Management: Experience managing external recruitment partners and ensuring service quality and compliance.
  • Campaign Hiring Experience: Experienced in operationalising cyclical or high-volume hiring programs across multiple locations

Darwin Rhodes