Property Management Assistant - Bromsgrove

• Contribute to the development of and to support the delivery of support plans; encouraging young people to participate and engage.
• Contribute to the production of vulnerability and risk assessments and to support the delivery of appropriate interventions to reduce risk and prevent crises.
• Support and, where appropriate, lead the delivery of life and social skills programmes individually and in groups.
• Support young people to develop positive relationships with their families, friends, and other support networks.
• Support young people to engage with and access other services; helping them attend appointments as required.
• To provide regular, person centred, structured and outcome focused support.
• To support and encourage young people to seek and engage with training, education, and employment opportunities.
• Manage challenging behaviour in relation to support in a manner consistent with our Psychologically Informed Environment (PIE); de-escalating difficult situations and encouraging young people to make good choices.

• Manage and resolve incidents of anti-social behaviour and other tenancy or licence breaches occurring out of hours.
• Help young people maximise their incomes and sustain their benefit claims.
• Help employed young people manage their rent accounts and benefit claims.
• To monitor and manage rent accounts; working with young people to address arrears if they arise and supporting young people to understand the responsibilities of their tenancy or licence agreement.
• To support the delivery of the eviction and possession process.

• Support the delivery of the void process on site; completing tenancy ends, inspecting void properties, raising repairs, and carrying out any cleaning and clearing required.
• To support the process of letting void properties where young people and their advocates want to view properties out of hours.
• To create rent accounts, set up benefit claims and arrange for tenancies to be signed.

• Help young people sustain their tenancies, access employment, and prepare to live independently.
• Signpost young people to relevant services within St Basil's and those offered by third parties.
• Help young people manage their debts.
• Manage challenging behaviour in relation to housing in a manner consistent with PIE; de-escalating difficult situations and encouraging young people to make good choices.
• Support the delivery of formal and informal resident consultations.
• Play an active role in the organisation and delivery of activities for young people whilst you're on site.
• Proactively engage and build productive relationships with young people; helping to identify their housing goals and empowering them to achieve their aims.

• Undertake regular inspections of residential properties and communal areas; ensuring repairs or maintenance issues are raised promptly and any health & safety issues are brought to the attention of the health & safety team.
• Recharge young people where appropriate for damage caused by them or their visitors; working with them to help them understand their responsibilities.
• Carry out cleaning duties as and when required.
• Provide access for contractors, St Basil's staff and other third parties in accordance with the requirements of tenancy and licence agreements.
• Ensure that young people are safe, and that the property is secure; controlling building access, undertaking regular site walks, monitoring CCTV, and conducting welfare checks on young people as required.
• Resolve emergency out of hours repairs in accordance with St Basil's processes and procedures.

• In possession of, or willing to work towards (within a reasonable time period), a Level 3 qualification (or equivalent) in Housing Management, Health & Social Care, Advice & Guidance, or another relevant subject agreed by St Basil's.

• Full, current UK Driving Licence.
• GCSE (or equivalent) English and Maths at grade 4 or above.

• Experience of working with diverse and vulnerable young people.
• Experience in a property management, housing officer, tenancy sustainment, youth work, social work, probation work, community work or education work role.
• Experience of working in a customer facing role, putting customers first and communicating clearly.
• Experience of safeguarding children, young people, or adults.
• Experience of using housing IT systems, support IT systems or customer relationship management systems.

• Experience of using QL.
• Experience of working in a psychologically informed environment.

• Current knowledge of the standards which registered providers must adhere to.
• Current knowledge of housing management and support best practice.
• Current knowledge of the children, adults, and associated care acts.
• Current knowledge of health, safety, and compliance requirements for registered providers.

• An understanding of Safeguarding processes & procedures.
• An understanding of the legal processes required to obtain possession of a property.
• An understanding of the benefits system.
• An understanding of Ofsted requirements for supported housing.
• An understanding of lone working best practice.

St Basils