Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.In the 14 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.Our Brands:Pimlico Plumbers LondonDrain DoctorBright & BeautifulCountrywide Grounds MaintenanceDream DoorsGreensleeves Lawn CareJob DescriptionAt Pimlico, we're not just London's largest independent servicing and maintenance company—we're also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighbourly family, we now have even more resources and broader opportunities for career growth in the service industry.Purpose of Role:The Booking Coordinator role is a crucial part in our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend client’s properties and is key to excellent service management.Key Responsibilities:Proactively engage with customers to understand their needs and convert these interactions into booked services.Schedule and organise service calls, utilising sales skills to upsell or cross-sell services, that meet the customers’ requirements.Communicate effectively with field engineers (franchisees), ensuring they are briefed in readiness for customer visits.Record bookings accurately on our bespoke CRM to ensure field engineers (franchisees) have clear guidance in relation to the customer’s issue.Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.Shifts Available:8-hour shifts - flexible rotational shift patterns, including mandatory alternate weekend work.What You Will Bring:Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings.The ideal candidate will have a proven track record of converting enquiries into tangible sales.Exceptional communication skills, essential for building rapport with our client base.Ability to multitask and navigate various communication channels in a high-energy setting.Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico. Clear understanding of first-class service and understanding the importance of customer engagement.Great attention to detail – ensuring information is collated and recorded accurately.This role is a mix between the following:Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.Administration: Excellent attention to detail to make sure information gathered is accurately recorded.Job Types: Full-time, PermanentBenefits:31 days annual holidayBirthday day off – after 12 months serviceCanteenOn-site gymEmployee Assistance ProgrammeLife assuranceBrand: PIM UK Pimlico
