
Global Head of Settlements
- London
- Permanent
- Full-time
- Set Global Strategy: Define and lead the global vision and roadmap for settlements operations, aligned with broader enterprise and client servicing strategies.
- Technology & Innovation: Drive modernization through automation, digitization, use of DLT, and platform upgrades (e.g., straight-through processing, AI-based exception handling).
- Industry Engagement: Establish and maintain relationships with global custodians, clearinghouses, and counterparties. Take leading roles in market forums to (e.g. SWIFT, AFME, SIFMA) to drive Norther Trust influence across the industry and position the firm as a thought leadership in the industry.
- Daily Settlement Execution: Oversee global settlement operations covering equities, fixed income, and ultimately an expanded set of asset classes, ensuring timely and fail-free settlements. Harmonize processes across regions and legal entities while accounting for local market practices.
- Drive Efficiency-Driven Operating Model
- Lean Process Design: Champion lean principles—eliminate redundant manual steps, consolidate duplicative regional processes, and pursue global shared services where feasible.
- Location Strategy: Rationalize onshore vs. offshore vs. nearshore operations to align with talent availability, cost, and control requirements.
- Straight-Through Processing (STP): Increase STP rates through enhanced matching tools, enriched data capture at trade entry, and pre-settlement exception resolution.
- Advanced Analytics: Use predictive analytics to reduce fails (e.g., counterparty behavior, market events) and to target root causes of inefficiency.
- Custody Integration: Drive seamless coordination with global custody, asset servicing, securities lending, and collateral functions, creating centers of excellence for settlement for all asset classes by unifying platforms and systems where supported by strong business cases.
- Market Connectivity: Maintain operational relationships with sub-custodians, CSDs, ICSDs, CCPs, and clearing brokers.
- Operational Risk & Resilience: Ensure robust control frameworks, exception management protocols, and business continuity/disaster recovery plans.
- Regulatory Compliance: Oversee adherence to settlement regulations across jurisdictions (e.g., CSDR, SEC Rule 15c6-2, CASS, T+1 mandates).
- Fail Management & Penalty Avoidance: Drive root cause analysis for settlement fails and ensure penalty reduction (especially under CSDR regimes).
- Oversee compliance to Application Business Ownership and Vendor Management policies that the settlements team own
- Assume role of Certified Personal in London
- Client Delivery & SLAs: Ensure client settlements meet or exceed SLA expectations; provide transparency into fail rates, processing times, and issue resolution.
- Cross-Functional Coordination: Collaborate with product, tech, legal, compliance, middle office, and client service teams globally.
- Issue Escalation & Crisis Management: Lead responses to major settlement incidents or systemic market issues.
- Client-Centric Efficiencies: Work with business partners toward process improvements that also improve client outcomes—such as reduced penalties, fewer inquiries, faster settlement confirmations.
- Efficiency KPIs with Risk Overlay: Track and manage cost-per-trade, STP%, fail rates, exception volumes alongside risk indicators like near misses, control breaches, or audit findings.
- Build a high-performing global: Lead diverse regional teams; ensure talent development, career mobility, training, and succession planning.
- Culture of Excellence: Promote a culture of accountability, continuous improvement, and service excellence. Foster a risk-aware empowered culture
- Manage through change: Adopt methods and practices to prevent change fatigue and ensure teams are part of the change and are able to contribute to the change environment.
- Workforce planning: oversee capacity forecasting to intelligently staff across time zones and peak periods. Adjust Hybrid and Shift models to balance the market move to 24x7 coverage, work-life needs and risk controls.
- Recognize wins and retain top talent.
- Bachelor’s degree in Finance, Economics, Business Administration, or a related field (MBA preferred).
- Prior experience in transaction processing operations within a global financial institution or similar organization.
- Proven leadership experience managing large, multi-regional teams and complex operational processes.
- Strong understanding of global financial markets, instruments, and settlement mechanisms.
- Deep knowledge of trade lifecycle management, settlement systems, and platforms (e.g., SWIFT, DTCC, Euroclear, Clearstream).
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and stakeholder management abilities.
- Familiarity with regulatory, risk and resiliency frameworks and reporting requirements across major jurisdictions.