Hire Monitoring Claims Handler
- Uxbridge, Greater London Hillingdon, Greater London
- Permanent
- Full-time
- Manage a portfolio of customer accounts, providing customer care throughout long-term customer relationships.
- Obtain updates on customer files from third-party insurers, repairing garages and engineers, ensuring the customer is always kept up to date.
- Follow up any issues with relevant investigations and agreed protocol and be relied upon to make informed judgements to minimise impact to the business.
- Liaise and network with a variety of internal and external sources including business seniors and solicitors.
- Adhere to industry guidelines to mitigate losses and ensure recovery of business costs.
- Use a variety of resources to investigate key factors such as causation, accident-related damage, and fraudulent behaviour.
- Making commercial decisions for the benefit of the business.
- The ability to manage a high volume of inbound and outbound calls, while maintaining an excellent phone manner.
- Customer service experience.
- Strong verbal and written skills.
- Excellent organisational skills, time management skills and attention to detail.
- The ability to work under pressure with competing priorities and meet deadlines.
- Confident negotiator or otherwise able to persuade/influence others.
- Computer literate with a working knowledge of Word/Excel/Outlook.
- The ability to build effective relationships with customers and colleagues.
- Have a positive, ‘can do’ attitude.
- Friendly bubbly individuals who value teamwork.
- A confident communicator.
- Confidently able to deal with challenging customers.
- Can make fast, informed decisions.
- Have an interest in further developing your skills and experience.
- 25 days holiday plus bank holidays
- Regular company events
- Pension scheme
- Hybrid working schedule; 3 days in the office and 2 days at home per week.
- Monthly McDonald's breakfast