First Response Claims Handler

Markerstudy

  • Uxbridge, Greater London Hillingdon, Greater London
  • Permanent
  • Full-time
  • 1 month ago
First Response Claims HandlerLocation: Uxbridge | Type: Full-Time | Company: Vision Vehicle SolutionsReady to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident!At Vision Vehicle Solutions, we’ve been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team!What You’ll Be Doing:As a First Response Claims Handler, you’ll play a key role in the early stages of the claims process. Your responsibilities will include:
  • Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim.
  • Investigating accident details to assess liability, damages and potential fraud!
  • Explaining our services and benefits to our clients in a clear & confident way – feeling confident in negotiating and sales skills is a benefit!
  • Organising suitable replacement vehicles quickly and efficiently.
  • Managing multiple client accounts with empathy and professionalism.
  • Making smart, commercial decisions that benefit both the customer and the business!
  • Delivering top-tier customer service with empathy & energy!
  • Promoting our services with confidence and care!
What You Bring:
  • A friendly and engaging phone manner.
  • Strong communication, listening skills, and decision-making skills.
  • Great time management and attention to detail.
  • The ability to stay calm and make quick, informed decisions
  • A passion for helping people and working in a team
  • A team-first attitude and a willingness to learn
  • Basic Microsoft Office skills (Word, Outlook)
  • Bonus points for knowledge of the automotive or insurance world—but not essential!
Why You’ll Love It Here:
  • A fun, social, and supportive team environment – with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it!
  • Loads of opportunities to grow your skills in customer service, sales, and admin – as well as lots of progression opportunities from within!
  • A company that genuinely cares about its people and customers – a meaningful role where we help people during a stressful time & make a difference!
  • We have been around for 30 years and are still growing
  • Fast-paced days that fly by—and no two are ever the same

Markerstudy