Customer Success Expert - Office Based

Concentrix

  • Newcastle
  • £12.25 per hour
  • Permanent
  • Full-time
  • 8 days ago
Job Title: Customer Success Expert - Office BasedJob DescriptionWe are looking to grow our permanent Customer Success team.
  • Do you have a passion for customer service?
  • Do you have previous experience in either retail, hospitality, care or any other customer care facing role?
  • Are you tech savvy?
  • Do you enjoy adding value for the customer?
If that sounds like you then we have the role for you!Here at Concentrix we are seeking people like you to guide our customers through our online suite of products for our client Intuit, proud makers of QuickBooks Online. We support small businesses, accountants, and self-employed individuals. You will be part of a customer success team delivering support to Intuit customers on how to manage their QuickBooks online accounts.This role is an amazing opportunity to join a growing team in both telephone and online queries for the customer. Learning to support in both aspects of the role. You will also learn added value and how to support the customer through your knowledge of the products we can offer and use of upsell to make sure that they are getting the best out of what is available to them.What we can offer you.
  • Great city centre location situated behind Central Station
  • Mon - Fri. 40 hrs Between 8am and 7pm, No weekends
  • Permanent Full-Time contract
  • Salary - £12.25 per hour - annual salary £25,480 plus bonus earning potential
  • Fortnightly Pay!
  • Exclusive Access to Concentrix employee benefits with savings on Holidays, Mobile phone discounts, Restaurants, Pure gym discount, Dental Cover, Healthcare cover, online discounts and many more!
  • Refer a friend incentive - up to £600!
  • Bonus opportunity
  • Great public transport links to site!
  • Hybrid role with Office based role for the initial training/nesting period (approximately 3 months) Then you'll have the option to work Hybrid with the requirement to attend site 2 days per week after sign off.
  • Develop your career with the Concentrix Internal employee University courses.
If this is of interest to you click the link to apply and a member of the Recruitment team will be in contact.Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.#VERTICAL2ACCOUNTINGLocation: GBR The RocketLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix