Receptionist

• Service of patients enquiries in a helpful and sympathetic manner, via face to face, email and over the telephone.
• Handle general enquiries referring where necessary.
• Make new and follow-up appointments.
• Accept and record messages for the Practice Nurses, GPs and other members of staff.
• Record requests for repeat prescriptions.
• Record requests for home visits and contact the duty doctors with late calls.
• Record payments received from patients for private services e.g. immunisations, private prescriptions, private medical certificates etc.

• Maintaining and monitoring the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Deal with incoming emails and web requests, redirecting or dealing with the request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies face to face, by telephone and electronically.
• Read code data on Vision.
• Photocopy documentation as required.
• Issue acute prescriptions and reprint lost prescriptions.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Participate in health promotion activities, and promotion of online and other services.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Generate and send correspondence to patients and external agencies via letter, email and e-referral service (eRS).
• Direct and deal with requests for information i.e.SAR, insurance / solicitors letters and DVLA forms.
• Contact helpdesk for support when necessary.
• Attend meetings and training when required.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception and waiting areas and notice boards.
• Loading and unloading dishwasher.
• Preparing rooms for meetings, including refreshments when necessary.
• Support all clinical and administrative staff with general tasks as requested.
• Ensure all rooms and admin areas are adequately stocked with stationery supplies and forms.

• Maintaining and monitoring the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Deal with incoming emails and web requests, redirecting or dealing with the request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies face to face, by telephone and electronically.
• Read code data on Vision.
• Photocopy documentation as required.
• Issue acute prescriptions and reprint lost prescriptions.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Participate in health promotion activities, and promotion of online and other services.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Generate and send correspondence to patients and external agencies via letter, email and e-referral service (eRS).
• Direct and deal with requests for information i.e.SAR, insurance / solicitors letters and DVLA forms.
• Contact helpdesk for support when necessary.
• Attend meetings and training when required.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception and waiting areas and notice boards.
• Loading and unloading dishwasher.
• Preparing rooms for meetings, including refreshments when necessary.
• Support all clinical and administrative staff with general tasks as requested.
• Ensure all rooms and admin areas are adequately stocked with stationery supplies and forms.

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedure.
• Flexible and cooperative.
• Can do, will do attitude and approach.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

• Educated to GCSE level or equivalent.
• GCSE Mathematics & English (C or above).

• Experience of working with the general public.
• Experience of administrative duties.

• Experience of working in a health care setting.

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedure.
• Flexible and cooperative.
• Can do, will do attitude and approach.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

• Educated to GCSE level or equivalent.
• GCSE Mathematics & English (C or above).

• Experience of working with the general public.
• Experience of administrative duties.

• Experience of working in a health care setting.

NHS