Frontline Services Advisor

Falmouth University

  • Penryn, Cornwall
  • £25,055 per year
  • Permanent
  • Part-time
  • 1 day ago
About The RoleWe are looking to recruit a Frontline Services Advisor to join our friendly Frontline team within the Student and Library Services Directorate. It is a busy and varied role and provides information and advice to students covering any aspect of student life and referral to support services as well as first line information to staff and students about Library resources.These services are delivered through the Student Helpdesks at Penryn & Falmouth campus, as well as online. You will be responsible for managing and responding to incoming enquiries across a range of channels, providing information, advice and referral to subject specialists where required.As an employer of choice we can offer the successful candidate for this role a range of benefits, including:- Employer Pension Contribution up to 10%- 26 days + 8 days bank holiday- Life Assurance- Subsidised Sports Centre Membership (Gym & Fitness Classes)- Enhanced Maternity/Paternity Pay- Cycle Scheme & Home & Tech Scheme- Vivup Lifestyle DiscountsAlongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.About YouThe successful candidate for this role will need to be customer focused individual who can demonstrate agility to work with a range of different people and varying tasks, with a passion for making a difference and ensuring the success of our students. You will have an understanding of the issues affecting students in higher education and experience of having worked in a customer service role.Alongside these key skills you will have excellent communication skills, good problem solving skills and experience of providing effective advice and signposting. Knowledge of referral within a complex environment is a key to success within the role, along with a desire to help in the continual enhancement and development of the service.We are looking to hear from candidates who also have the following skills/experience:
  • Experience of using a Client Relationship Management systems (CRM) to record customer interactions
  • Experience of administrative functions and processes, including using Microsoft Office package and office 365
  • Excellent team working skills
  • Confidence to work independently and the ability to make decisions with minimal support
  • Excellent communication and influencing skills in dealing with a diverse range of people / situations
  • Approachable, patient and empathetic listener with balanced and sensitive judgement
For full details of the skills/experience required, please see the job description above.This position is offered on a permanent, part-time, 22.5 hours per week, over 36 weeks contract.The exact working pattern will be confirmed, but is likely to be:Monday 11am - 7pm: 7.5 hours (Although would start in the role at 9am - 5pm during onboarding).Wednesday 9am - 5pm: 7.5 hoursThursday 9am - 5pm: 7.5 hoursThere may be some flexibility in working pattern for the right candidate.If you are looking to have an informal discussion about the vacancy ahead of applying please email recruitment@fxplus.ac.uk.The closing date for the position is Monday 15 September 2025.About UsFalmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

Falmouth University