Neighbourhood & Communities Officer

The Regenda Group

  • Liverpool
  • £33,557 per year
  • Permanent
  • Full-time
  • 3 days ago
  • Annual salary of £33,557 (FTE)
  • Permanent role
  • Full-time (35 hours)
  • Liverpool city centre office base, hybrid working
Proposed Interview Date: Tuesday 23rd September 2025The roleWe are seeking a dynamic and committed Housing Officer (Communities) to join the Neighbourhood Team managing a dedicated patch. This position would be ideal for someone who is committed to customer excellence and working in a high performing customer centric, estate and neighbourhood management team.The role is part of a strong neighbourhood team, responsible for delivering a high quality, integrated neighbourhood management service that is closer to our customer and helps to create sustainable neighbourhoods by being a visible presence on our estates.This will include investigating reports of anti-social Behaviour, following organisational policies and procedures, carrying out scheme inspections and assisting with the management of service charges.The right fit
  • Experience in delivery high-quality customer facing housing management service.
  • You must have knowledge of housing regulations and other relevant legislation.
  • Experience working in partnership with external agencies.
  • Ability to prioritise your workload in order to meet targets and deadlines.
  • Experience of effective and positive team working as well as using your own initiative to resolve situations.
  • Excellent numeracy, ICT, and literacy skills with the ability to analyse data and write reports.
  • Excellent communication and interpersonal skills with people at all levels.
  • Ability to demonstrate empathy in dealing with and resolving dispute situations.
  • You must have a full UK driving license and access to your own vehicle.
Who we areRegenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.Next stepsIf you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.Our People Services team will review your application and will be in touch shortly.What we offerRegenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.We also offer a fantastic reward and benefits package which, amongst other things, includes:
  • A range of flexible working options.
  • 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
  • 6 additional days for volunteering.
  • Up to 9% employer’s contribution to the pension scheme (match funded).
  • £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
  • Enhanced maternity, paternity and adoption pay schemes.
  • Employee Assistance Programme and health and wellbeing initiatives.
  • A wide variety of exciting learning and development opportunities.
  • Interest free loans to assist with the purchase of computer equipment and travel season tickets.
  • Monthly staff lottery scheme.
"We regenerate places and create opportunities for people"We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.INDHPThe Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.Our core purpose is to regenerate places to create opportunities for people.PLACEHOLDER

The Regenda Group