Travel Branch Manager
- Chelmsford, Essex
- £30,000-35,000 per year
- Permanent
- Full-time
Salary: £30,000-£35,000 per annum + branch commission
Contract: Full-time, PermanentLead with purpose in the heart of Chelmsford’s travel scene!Are you an experienced travel professional with a passion for people, performance, and outstanding customer service? We’re looking for a Travel Branch Manager to lead our Chelmsford branch – part of Chelmsford Star Co-operative Society’s trusted and community-focused travel network.This is your opportunity to take full ownership of branch performance, motivate a small team of travel consultants, and deliver tailored travel experiences to our loyal client base. With a strong focus on service, strategy, and sales growth, you’ll help shape the future of independent travel in Essex.What You’ll Be Doing:Branch Leadership & Team Development
- Lead, support and inspire a team of travel consultants to exceed sales targets and deliver exceptional service.
- Conduct regular performance reviews and coaching to support professional development.
- Implement effective sales strategies to increase branch revenue and grow the customer base.
- Monitor travel market trends and competitor activity to drive innovation and commercial success.
- Develop strong supplier relationships to maximise product access and efficiency.
- Manage day-to-day branch operations, ensuring compliance with travel industry standards and internal policies.
- Track key performance indicators, budgets and expense reporting.
- Maintain accurate financial and client records using industry systems.
- Promote a client-first approach, offering expert guidance, personalised travel planning and effective issue resolution.
- Keep up to date with destinations, packages and travel regulations to provide trusted advice.
- Collaborate with the marketing team to support promotional activity, events and local outreach to attract and retain customers.
- Minimum 2 years’ experience in a managerial role within the travel industry.
- Proven track record in sales, target achievement and team leadership.
- Strong knowledge of global travel products, trends, and booking systems (Tarsc experience is a plus).
- Excellent communication, organisational and interpersonal skills.
- Commercial acumen and ability to multitask under pressure.
- A proactive mindset and genuine passion for travel.
- Weekly pay
- Staff discounts: 10% in Co-op Food, up to 20% in Quadrant department stores
- Double discount days in Co-op Food throughout the year
- Holidays at cost + opportunities to attend educational trips
- Accredited training and career progression
- Self-contributory pension and health plan schemes
- Long service awards (after 5 years)
- Death in service cover