Service Advisor
- Cardiff
- £32,598-35,000 per year
- Permanent
- Full-time
- Starting salary up to £32,598 per annum.
- Access to a commitment bonus of £600 per annum + a profit shared bonus + commission for selling service contracts at £30 each.
- 40 hours per week between the hours of 7:00am-6:00pm Monday to Friday, with 1 in 3 Saturdays 8:00am-1:00pm.
- Correctly capturing all customer details and vehicle faults at the first point of contact.
- Taking telephone bookings from customers and accurately loading them into the workshop.
- Raising job cards and ensuring all necessary and compliant documentation forms part of the job pack.
- Informing customers of their ongoing vehicle status.
- Entering additions/changes to our client's customer database.
- Handing over finished vehicles to customers.
- Giving customers detailed explanations of the extent of repairs.
- Monitoring whether repairs are being carried out within the required delivery time.
- Actively sell aftersales services to include Service Contracts.
- Discussing and arranging payment with customers.
- Booking in vehicles to ensure continuity of workshop loading.
- Provide advice on warranties and service requirements.
- In the case of legally required inspections, explain the necessary vehicle test requirements.
- Arrange schedules for MOT/vehicle inspections.
- Starting salary up to £32,598 per annum.
- Access to a commitment bonus of £600 per annum + a company profit share bonus scheme
- Additional earnings can be made through commissions earned from the sale of service contracts
- 22 days annual holiday allowance plus the 8 bank holidays, rising to 25 after 5 years of employment, and then 27 after 10 years
- Full manufacturer-accredited training.
- Company pension scheme.
- Fantastic career development prospects with a long-established commercial vehicle dealer group.
- Working hours are 40 hours per week between the hours of 7:00am-6:00pm Monday to Friday, with 1 in 3 Saturdays 8:00am-1:00pm.