Financial Customer Service Advisor

Michael Page

  • Sheffield
  • £23,810 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Are you looking for a role in Customer Service within Financial Services? This is a fantastic opportunity to join a team as a Financial Customer Service Advisor, helping clients manage their financial obligations effectively.
  • Contact customers via telephone to discuss outstanding accounts and payment plans.
  • Provide accurate information on account balances and payment schedules.
  • Negotiate repayment terms in a professional and empathetic manner.
  • Record all interactions and agreements in the system accurately.
  • Ensure compliance with relevant regulations and company policies.
  • Liaise with internal teams to resolve customer queries effectively.
  • Maintain confidentiality and handle sensitive customer data responsibly.
  • Contribute to team targets and individual performance goals.
Welcoming working environmentGreat benefitsA successful Financial Customer Service Advisor should have:
  • Excellent communication and negotiation skills.
  • A professional and empathetic approach to customer interactions.
  • Ability to work under pressure and meet deadlines.
  • Strong organisational skills and attention to detail.
  • Basic proficiency in using computer systems and software.
  • Previous experience working in a call Centre or credit control type role.
The employer is a well-established, medium-sized organisation within the financial services industry. They are known for their commitment to providing professional, reliable, and efficient solutions to their clients.
  • Competitive salary of approximately £23,810 to £26,000 per annum.
  • Company pension.
  • Free on-site parking.
  • Christmas savings scheme
  • Death in service benefit
  • Attractive bonus
  • Incentive & performance rewards
  • Welcoming working environment

Michael Page