Total Platform Customer Service Advisor

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  • Doncaster
  • Permanent
  • Part-time
  • 3 days ago
Job Category: Customer ServicesJob Description:SHIFTS YOU ARE APPLYING FOR: 4 days on 4 days off 8am-6pm, 33.25 hours per week🚀 Join the Customer Service Dream Team at Total Platform!
  • 📍 Armthorpe, Doncaster (DN3 3FQ)
  • 💰 £12.39 per hour (plus £1 per hour weekend premium)*
  • 🪙 Quarterly bonus and enhanced pay rates available and achievable
  • 📅 Start date: 1st Sept and 6th Oct (3 weeks paid training Monday-Friday)
  • ⏳ Shifts: PT 4 days on 4 days off, 33.25 hours p/w (with flex up hours)**
Role Type: Fast-paced. People-focused. Zero sales.Ever wanted to work for loads of your favourite brands - all at once? Welcome to Total Platform, NEXT's fastest-growing department, where we're reimagining what customer service looks like. Think: Victoria's Secret sass, FatFace comfort, Reiss sophistication, and Gap classics-and you're the friendly voice behind them all.Launched in 2022, our growing team currently supports 6 brands, and we're looking for friendly, quick-thinking team players to help us deliver WOW-worthy service.🌟 The Role - More Than Just a HeadsetYou'll be juggling calls, emails, Whatsapp and web chats like a customer service ninja - helping people across the UK and internationally with everything from order updates to gift advice. No pushy sales, no scripts - just real conversations with real people.We handle around 11,500 customer queries a week, and you'll be the hero making sure each one ends with a smile. The best part? Your performance is measured by how helpful you are - not how many products you sell. 🙌Your daily mission (should you choose to accept it):
  • Calmly conquer a high volume of calls like the multitasking legend you are
  • Deliver customer service so good it could win awards (seriously, we aim high)
  • Keep things clear, kind, and honest - customers trust you
  • Navigate multiple systems like a tech-savvy Sherlock Holmes
  • Work closely with NEXT teams to find the best solutions, fast.
🙋‍♀️ Who We're Looking For - AKA, You?You're chatty, switched-on, and get people. Whether you've worked in retail, hospitality, care - or have mastered the art of calm in a chaotic group chat - you've got the people skills we're after.You don't need call centre experience, but if you've ever been told “you're a great listener” or “you'd be perfect on the phone,” you're already halfway there. Oh, and if the idea of working with familiar faces every shift in a team of 13-15 sounds nice? Even better.You'll need to be:
  • A confident communicator (calls, emails, live chat - bring it on!)
  • Calm under pressure and able to think on your feet
  • A quick learner with basic computer skills
  • Friendly, reliable, and ready to learn
  • Obsessed with good service (the kind that makes someone's day)
🎓 Full Training IncludedWe've got your back with 3 weeks of full time training to turn you into a Total Platform pro. All you need to bring is your energy, curiosity, and love for helping people.💬 Ready to Join Us?If you're after a job that's people-first and packed with variety, hit apply and let's chat. Quirky socks optional. Great attitude essential.**During our peak trading periods (up to 20 weeks throughout the year), you'll also be required to work one additional 4 hour shift per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organized schedule for our employees!Please note spaces are limited for each shift and are on a first come first serve basis and cannot be guaranteed.What's NextPress the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.Please note: The shifts currently advertised are accurate at this time, however, they may be subject to change as the recruitment process progresses. We will keep you informed of any updates throughout should this happen.Next is proud to be a Disability Confident Employer (Level 2). We're committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are. If you have any questions about our commitment to diversity and inclusion, please feel free to contact our friendly recruitment team at 0333 777 8166About Us: You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global!About the Team:
  • 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
  • Quarterly bonuses
  • Free parking on Next authorised sites
  • Early VIP access to sale stock
  • Access to fantastic discounts at our Staff Shops
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Restaurants with great food at amazing prices
  • Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
  • Access a digital GP and other free health and wellbeing services
  • Sharesave scheme
  • Financial Wellbeing - Save, track and enhance your financial wellbeing
  • Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
  • Support Networks - Access to Network Groups to empower and celebrate each other
  • Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.​We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

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