Solution Consultancy Support – Global Training and Documentation

Smiths Group

  • Hemel Hempstead, Hertfordshire
  • Permanent
  • Part-time
  • 16 days ago
Company DescriptionEvery minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.Job DescriptionJob Purpose:A critical position in the global training department's ability to deliver high quality Training Material, Online Learning and Marketing information. This role will be critical in ensuring alignment of terminology and standards across the department.This role holder supports the Training & Development Consultancy pillar of the Global Training and Development department. This role involves delivering quality assurance activity required to ensure highly accurate training material and online learning solutions are delivered to our customers, as such an exceptionally high standard of English is required. The role will also support with administration tasks such as the creation of Purchase Orders, writing copy for marketing material and other aspects of the day to day running of the department to ensure smooth operation.Quality Assurance Duties to be carried out independently:
  • Significant quality assurance activities to include review and editing of TNA report and outputs, training material, storyboards and eLearning content and any other appropriate material to ensure accuracy and consistency in terminology, style and approach.
  • Linguistic and terminological review of editorial content based on the editorial guide, ensuring consistency across the department.
  • Set up and management of the Smiths Detection terminology and abbreviation database to include communication with wider departments to align terminology globally.
  • Maintaining the online learning style guide and training material (eLearning and Classroom Based training) and templates process.
  • Publishing content on completion by the Training & Development Team, ensuring that old versions of outputs are effectively archived.
  • Support with terminological quality assurance, ensuring wider department are using consistent terminology - maintenance of terminology guide
  • Review and QA of eLearning material, following the style guide and focussing on spelling, grammar, learner experience and functionality.
  • Strong knowledge of quality assurance methodologies, tools, and processes.
  • Review and ensure adherence to the Smiths Detection Online Training Naming Convention.
  • Manage configuration controls for Training & Development outputs.
Administration Duties to be carried out independently:
  • Ensuring effective system storage of completed documents to include monitoring of the online team's Teams channel to maintain a tidy storage system.
  • Ensuring Technical references are up to date, working with global centres of excellence.
  • Creation and maintenance of an online learning database.
  • Updating of the Global Training Catalogue.
  • Creation of online learning products data sheets in line with the editorial guide and terminology database.
  • Creating, owning and managing of Training Department templates for standard outputs, ensuring these are saved in a central repository and reviewed routinely.
  • Processing translation requests using external provider to include obtaining cost estimates, creating orders, raising Purchase Orders, and completing initial review on translations received to ensure quality where required.
  • Managing and updating the Online Team's SharePoint site to include routine updates of sales enablement material
  • Management of the centralised image, video and asset repository for the Training & Document department
  • Attend, minute and contribute to business meetings across a wide range of market areas, stakeholder groups and global audiences.
  • Conduct any other tasks deemed appropriate for the role as identified by Line Manager or Department lead.
QualificationsTechnical Knowledge and Skills:Education:
  • An English Degree (desired), or exceptionally high standards of English (essential)
  • Copywriting, Marketing or Quality Assurance / Administration certifications also considered
Knowledge/Skills:
  • Quality Assurance skills with a high level of attention to detail
  • Copywriting knowledge and experience
  • A second language is desirable, but not essential
  • A high level of organisation skills with the ability to manage many tasks concurrently.
  • Experience in or knowledge of working within a global organisation
  • Expert level of knowledge in the use of Microsoft Word
  • Strong knowledge of quality assurance methodologies, tools, and processes.
  • Knowledge of JSP101 desirable, but not essential.
General Competencies:
  • The ability and motivation to persistently pursue and achieve exceptional quality standards which drive the business forward.
  • The ability to engage, challenge and work effectively with others across the globe.
  • The ability to build an effective network of relationships internally.
  • Is self-motivated and able to manage own workload and work independently with confidence.
  • Has a good understanding of terminology and experience in working with and maintaining terminology databases.
  • Good basic technical understanding and a willingness to learn new information and technical products.
  • Good knowledge of MS Office and Adobe Acrobat. Knowledge of wider Adobe Suite and/or Articulate storyline would be an advantage.
  • Independent and goal-oriented way of working and can meet deadlines in a timely manner.
  • Ability to work in a team with flexibility and resilience.
  • When problem solving, solutions are imaginative, thorough, practicable and consistent with SD objectives.
  • A detail-orientated individual, with a high level of attention to detail.
Impact and Scope:
  • Demonstrates the ability to deliver successful outcomes at pace and to a high level of quality.
  • The role holder will deliver independent workstream activity to deliver quality assurance, focusing on the reputation of SD with its customers.
  • Opportunity for career growth within Smiths Detection as part of a high-paced environment.
  • Ability to travel to local Smiths Detection or customer sites to support ongoing role activities.
Key Internal and External Relationships:
  • The role holder will establish and maintain stakeholder relationships with Stakeholders across the internal team.
Additional InformationWith colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.Join us for a great career with competitive compensation and benefits, while helping engineer a better future.We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )

Smiths Group