Technical Documentation Writer - Embedded Software Focus

Smiths Group

  • Hemel Hempstead, Hertfordshire
  • Permanent
  • Full-time
  • 12 hours ago
Company DescriptionEvery minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.Job DescriptionA critical position in the global training department's ability to deliver a successful Service in the UK and worldwide, the incumbent will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers. The role holder will need to support the delivery of the Global Documentation Strategy and incorporate this into technical documentation deliverables.This role holder supports the Training Research, Analysis & Design and Technical Documentation pillar of the Global Training and Documentation department. This role involves delivering all technical documentation activity required for our customers both internal and commercially. The role holder will be proficient in their own technical skills but be an experienced writer demonstrating an ability to operate independently, creating and delivering documentation solutions from concept through to assurance of customer satisfaction.Technical Documentation Writer (Embedded Software) duties to be carried out independently:
  • At the request of the Products & Technologies and Service departments, independently carry out documentation assignments (operating instructions, technical manuals, etc.) in a target group-oriented manner in connection with development projects and technical modifications. Ensure efficient and effective project management.
  • Independently familiarise yourself with changing technologies.
  • Independently obtain all documents relevant to the development of technical documentation, e.g. by reviewing and extracting circuit diagrams, internal documentation, supplier documentation, parts lists, software release notes, etc.
  • Participate and lead where appropriate in project meetings.
  • Communication with the responsible production/development department and prepare materials appropriately.
  • Translation-oriented development of technical documentation (e.g. operating instructions, technical manuals), also in a common foreign language, taking into account standards, rules and regulations (e.g. EU Machinery Directive, Smiths Detection documentation structure, Smiths Detection style guide, Smiths Detection service concept).
  • Development and maintenance of documentation structures taking into account normative requirements. Use efficient, topic-adapted segmentation.
  • To present complex technical details and interrelationships, develop diagrams / photos / graphics appropriate to the target group or retrieve and adapt existing information / modules.
  • Develop diagnostic strategies in proactive cooperation with Service and Development and map them in troubleshooting guides.
  • Work with the team's translation coordinator to ensure all necessary details are provided to the translation vendor to facilitate prompt, accurate, and cost-effective translations.
  • System storage of the completed documents.
  • Checking technical documentation of other authors (dual control principle).
  • Cyclical monitoring and updating (e.g. when components are discontinued, functional changes, etc.) of existing documentation for products and projects. Commissioning and monitoring translations of changed documents, maintenance of documentation catalogues (database), change histories, etc.
  • Additional tasks within the scope of the documentation area · Cooperation with Products & Technologies in the design and translation of user interfaces (product-dependent) and the introduction of new system functions.
  • Checking (layout, principle completeness) of translations of technical documentation in a common foreign language. · Preparation of translation templates (as required).
  • Cooperation / control of external documentation service providers. Acceptance of the subject matter of the order.
  • Cooperation with suppliers of equipment components (external documentation). Clarification of questions. Integration of external documentation into the company's system documentation.
  • Participation in the processing of tenders.
  • Preparing effort and cost estimates for documentation projects. · Obtaining and taking into account feedback from the service and training departments on the quality of documentation produced.
QualificationsTechnical Knowledge and Skills:Education:
  • Technical documentation qualifications in a related subject or willing to work towards a qualification in the next 12 months
Knowledge/Skills:
  • Ideally experience writing technical documentation where C, C++, RTOS, Microprocessors are used.
  • Troubleshooting skills are required, being able to respond in a timely way to global staff from different time zones
  • Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Proficient in MS Office applications
  • Ability to handle stressful situations and adapt to changing priorities
General Competencies:
  • The ability and motivation to persistently pursue and achieve effective results which drive the business forward
  • The ability to make effective, timely decisions
  • The ability to engage, challenge and work effectively with others
  • The ability to build an effective network of relationships both internally and externally, understanding their customers' needs
  • Willing and able to identify and support change and continuous improvement in own and wider business environment
Project Coordination Duties and Responsibilities:
  • Plan and execute a variety of parallel, common customer projects.
  • If necessary, clarify corrective measures with the internal client and adapt them to the project status and process.
Planning and Decision Making:
  • When problem solving, solutions are imaginative, thorough, practicable and consistent with SD objectives.
  • Develops approach to solutions using their understanding of Technical Documentation in collaboration with Senior Technical Documentation Writer
Additional InformationJoin us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.Diversity & Inclusion:We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )

Smiths Group