Patient Experience and Nutritional Supervisor (Grade B)

NHS

  • Steeton, West Yorkshire
  • £27,315 per year
  • Permanent
  • Full-time
  • 1 day ago
Do you get a buzz from making someone's day better?Do you believe a warm meal and a kind word can go a long way? Then keep reading -- we might just have the perfect role for you.Join Our Patient Catering Team!We're on a mission to transform mealtimes into moments of care, comfort, and connection. Our Patient Catering Team & Hostess Housekeeping team is evolving -- and we're looking for a passionate, people-loving Patient Experience and Nutritional Supervisor to help lead the charge.**Previous applicants need not applyThis position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.Main duties of the jobWhat's Cooking in This Role?You'll be the secret ingredient in our recipe for success, helping to:
  • Lead and support a team of catering colleagues, hostesses, and housekeepers.
  • Onboard and train new team members (yes, you'll be the friendly face they remember!).
  • Keep our service running like a well-oiled kitchen -- with data, delivery, and mealtime magic.
Ensure every patient's dining experience is served with excellence and a smileAbout usPerks on the Plate:
  • 26 days holiday + Bank Holidays (pro rata)
  • 24/7 Employee Assistance Line (because superheroes need support too)
  • Buy or sell annual leave (flexibility is our flavour)
  • Access to 6 Staff Networks - Enable, Gender, Race Equality, Rainbow, Armed Forces and Admin
  • Onsite Children's Nursery (for your little sous-chefs)
  • NHS Discounts (because you deserve a treat)
Based in West Yorkshire, you'll be part of a team that's as committed to compassion as it is to quality.DetailsDate posted02 September 2025Pay schemeOtherSalary£27,315 a year per annumContractPermanentWorking patternFull-timeReference number423-AGHS7421393-AJob locationsAiredale General HospitalSkipton RoadSteetonBD20 6TDJob descriptionJob responsibilitiesFor further information and full details of the job role please see the attached job description and person specification.Job descriptionJob responsibilitiesFor further information and full details of the job role please see the attached job description and person specification.Person SpecificationQualificationsEssential
  • GCSE Maths & English
  • Level 2 Food Safety
Desirable
  • IOSH Managing Safely Level 3
  • Level 3 Food Hygiene Certificate
  • Customer Service training/qualification
  • Train the Trainer
Skills/CompetenciesEssential
  • Computer literate in Excel and Word
  • High attention to detail
KnowledgeEssential
  • Good knowledge of Health & Safety and Food Safety practices
  • An understanding of Confidentiality
  • Knowledge of allergens and allergen management
  • Knowledge of catering and hospitality best practice
Desirable
  • Understanding of Information Governance
  • Knowledge of HACCP
  • Knowledge of NHS PLACE
  • Understanding of NHS Framework of Audit
ExperienceEssential
  • Experience of working in a catering environment
  • Experience in dealing with customers and handling complaints
  • Experience of working with allergens and best practice
  • Experience of working with the public / customers
Desirable
  • Working in a healthcare / hospital setting
Person SpecificationQualificationsEssential
  • GCSE Maths & English
  • Level 2 Food Safety
Desirable
  • IOSH Managing Safely Level 3
  • Level 3 Food Hygiene Certificate
  • Customer Service training/qualification
  • Train the Trainer
Skills/CompetenciesEssential
  • Computer literate in Excel and Word
  • High attention to detail
KnowledgeEssential
  • Good knowledge of Health & Safety and Food Safety practices
  • An understanding of Confidentiality
  • Knowledge of allergens and allergen management
  • Knowledge of catering and hospitality best practice
Desirable
  • Understanding of Information Governance
  • Knowledge of HACCP
  • Knowledge of NHS PLACE
  • Understanding of NHS Framework of Audit
ExperienceEssential
  • Experience of working in a catering environment
  • Experience in dealing with customers and handling complaints
  • Experience of working with allergens and best practice
  • Experience of working with the public / customers
Desirable
  • Working in a healthcare / hospital setting

NHS