Engagement Manager

SCC

  • Birmingham
  • Permanent
  • Full-time
  • 30 days ago
About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Engagement ManagerLocation: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentHours: 9.00 am - 5.30 pm Monday - FridayInterview Process: 2-stage processWhy SCC?
  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Role purpose:The Engagement Manager is responsible for leading the planning, execution, and oversight of strategic customer engagements that drive business growth and strengthen long-term partnerships. This role works cross-functionally to align initiatives with organisational goals, ensures successful delivery of services, and manages key stakeholder relationships. The Engagement Manager also plays a critical role in identifying growth opportunities and ensuring high levels of client satisfaction.Key responsibilities:
  • Identify and pursue opportunities for account growth and service expansion
  • Provide leadership and direction to delivery teams, ensuring clarity of goals and responsibilities.
  • Monitor engagement performance and implement improvements based on feedback and KPIs.
  • Collaborate with delivery, product, and technical teams to ensure seamless implementation of initiatives.
  • Build and maintain strong, trust-based client relationships to support long-term success.
  • Facilitate regular governance and alignment meetings with internal and external stakeholders.
  • Lead strategic planning and execution for assigned customer engagements and programmes.
  • Manage budgets timelines, and resource allocation for assigned engagements.
Skills and experience:
  • Minimum of 7 years' experience in a delivery or engagement management role.
Strong knowledge of delivery methodologies including Agile/SCRUM, Waterfall, DevOps, and ITIL.Proven success in managing complex client relationships and strategic initiatives.Excellent communication, negotiation, and interpersonal skills.Strong analytical and strategic thinking capabilities. * Demonstrated ability to lead, influence, and motivate cross-functional teams.About YouAbout UsSCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.We are an equal opportunities employerSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.Diversity & Inclusion at SCC -Sustainability at SCC -Life at SCC -

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