Hospitality & Cleaning Business Manager

• Ensure all food preparation, presentation, and service comply with company standards.
• Work together with the team to deliver cleaning & hospitality service standards agreed in the contract with your client.
• Maintain operational standards across the site in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Use and maintain compliance with platforms including Eprophit, UBHC, FS, HS, NEO, Kronos, UDC Payroll & Billing.
• Maintain excellent client relationships and communicate with the day-to-day client at every opportunity - holding at least a monthly review meeting.
• Conduct regular audits as per the “Unit Activity Calendar.”
• Manage stock ordering, inventory control, and cost efficiency.
• Submit weekly and monthly financial and operational reports timely and accurately.
• Administer payroll and maintain personnel records in accordance with statutory and company requirements.
• Recruit, induct, train, motivate, and appraise staff, conducting annual Performance Development Reviews (PDRs).
• Maintain training records and ensure individual staff training needs are met.
• Promote a positive, professional, and approachable image among all Sodexo employees.

• Proven experience working within food service, cleaning, and/or hospitality industries.
• Previous line management or team supervisor experience
• Solid industry knowledge, including awareness of catering developments and innovations.
• Good understanding of budget management principles.
• Excellent communication and interpersonal skills.
• Experience working in a standards compliance environment.
• Relevant qualification and training and IT literate

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

Sodexo