
Quality Engineer
- Newport
- Permanent
- Full-time
- Investigate and analyse customer-reported field issues, and manufacturing issues, including product defects, failures, and performance concerns.
- Perform root cause analysis (RCA) to identify the underlying causes of issues, collaborating with engineering and product teams to implement corrective actions.
- Collect, analyse, and interpret data from customer feedback, field reports, and test results. Generate and present detailed reports on trends and recurring issues.
- Collaborate with Product Development, Manufacturing, and Service teams to provide technical guidance and ensure that corrective actions are implemented effectively.
- Develop and implement corrective and preventive actions (CAPA) for identified quality issues. Follow up to ensure that solutions are sustained over time.
- Maintain detailed documentation on issues, resolutions, and changes made to processes or products. Ensure that documentation adheres to quality standards and regulatory requirements.
- Provide clear communication to customers or manufacturing team regarding issues, progress, and resolutions.
- Work on continuous improvement initiatives to enhance the overall product quality and reduce future issues.
- Take part or lead in process mapping exercises and carry out internal and supplier audits
- Related experience in a Quality role
- Identifying, defining and embedding new processes at both supplier and internally while working with the process owners
- Have strong verbal and written communication skills
- Work well within diverse groups of people
- Familiar with swim lane process mapping
- Have Internal/Supplier auditing experience
- Have strong IT Skills
- Have experience of ERP and MES systems (preferred)
- Can also ideally demonstrate 8D, Lean, 5 Why’s, Pareto Analysis, Six Sigma, FMEA experience
- Knowledge of ISO9001:2015 standard
- Ideally, degree qualified in an engineering or manufacturing subject or equivalent experience
- Ideally, qualified in six sigma to green belt level or higher