Administration Officer – Belfast (18th Aug)

The Recruitment Co.

  • Belfast
  • £12.97 per hour
  • Temporary
  • Full-time
  • 23 days ago
We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer. This is a long-term temporary opportunity.Our client is Northern Ireland's Leading Public Sector Employer.Administrator Pay Rate: £12.97 per hourStart Date: 18th AugustBenefits working with NICS:
  • On the job training provided
  • Long term opportunity - 51 weeks possible extension after review
  • Gain valuable skills and progress your career
  • Diverse and inclusive employer with active social mobility policies
Administrator hours of work:
  • Monday to Friday shift pattern between 8am-8pm (37 hours)
About the Administrator role:Case Manager AO – Office based for the first 6 months post training.You will work as part of a multifunctional Case Management Team, initially responsible for pre-claim activity – supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation. After a period of further training, responsibility will include claim maintenance activity – helping claimants to create and maintain their digital account, including phone claims.Pre-Claim responsibilities:
  • Answering telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
  • Take follow-up action after the Migration Notice has been issued.
  • Implement extensions to “Claim by” Date.
  • Send reminders.
  • Carry out cancellations/deferrals.
  • Update the Move Service.
  • Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work.
  • Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral)
It will be 100% of telephony during training and then will be 80% telephony and 20% processing after this. There will be 3 weeks online training and 2 weeks consolidating provided and staff will not be allowed any leave during this period.Hybrid will be considered after a period of time.The Telephony lines will be open from 8am - 6pm, so these will be AWP posts.Claim maintenance responsibilities:
  • You will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimants account, are completed promptly and accurately and you will manage cases through the lifespan of the claim.
  • You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.
  • You will collaborate and build relationships with colleagues in Service Centres, Jobcentres and Districts to support the delivery of Universal Credit where these are necessary.
  • You will deliver a quality service for claimants and be responsible for actively managing all appropriate action promptly on the claim with minimal hand-offs.
  • As the Universal Credit service is continually changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and your claimants experience.
Initial training will be provided between 18/08/25 and 10/09/25, with further training provided at a later date. Full attendance is important during both training periods in order to successfully pass training, no leave will be permitted.Essential Criteria:Must have 5 GCSEs including Maths & English – Certificates required.Please apply via link or contact Kerri Kyle at TRC

The Recruitment Co.