Hire Account ManagerThe role will be based out of our Oldham Travis Perkins branch, however there will be an option for hybrid working following completion of a successful probationary periodThe role involves overseeing and leading the daily operations of an individual portfolio, ensuring the achievement of all Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and financial targets, including revenue and margin goals. The individual will be responsible for growing their own ledger valued at over £1 million by actively managing existing accounts while also focusing on identifying and developing opportunities within unmanaged, lapsed, and new accounts. Success in this role requires consistent performance against set metrics and a strategic approach to expanding the portfolio and driving sustainable growth.Principal AccountabilitiesBuild relationships with customers and serve them in a prompt and professional mannerProvide accurate information about products and servicesEnsure a positive customer experience and contribute ideas to improve itMaintain proactive communication with the customers, and raise any complaints or concerns to managementGo above and beyond to fulfil our customer's requests, keeping health and safety at the forefront of everything you doFollow proactive sales practices to align with branch and company sales strategiesProcess sales transactions accurately and efficiently using point-of-sale (POS) systemsKeep customers informed on offering and drive value-added services such as Hire and BenchmarxTake full responsibility of sales targets and Key Performance Indicators (KPIs)Build relationships with key suppliers and stakeholders to enhance customer offeringEngage and interact with the external and national sales teams to maximise sales efforts, and work with the specialist businesses to support customer projectsRe Engage with lapsed hire customersWin new business from competitorsSupport the external sales teamRe Define the customer proposition for all hire customers.Use company reporting systems and technologies to perform your day-to-day dutiesMaintain a clean, organised and well-stocked sales floor and stock roomAssist with stock management and stocktakingHandle card transactionsWork with management to improve our service and contribute to branch successComplete accurate paperwork documentation, following GDPR rules and regulations and company processWhat's in it for you?Not Sure you Qualify? We're driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you're interested in this opportunity but your past experience doesn't align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.We'll also equip you with a benefits package that grows as you grow with the company:Competitive bonusSave-as-you-earn schemeBuy-as-you-earn schemeContributory pension schemeLife assuranceColleague discount across a variety of Group businessesA bit about usAs the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.With over 5 businesses, 19,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!
