CRM Manager
- Oxfordshire
- Permanent
- Full-time
A mission-led organisation undergoing a digital transformation is looking for a CRM Manager to lead the development and optimisation of Microsoft Dynamics 365. This is a strategic yet hands-on role focused on embedding CRM at the heart of operations, driving insight, automation, and cross-functional efficiency. Working on a hybrid basis (3 days per week in office), the CRM Manager will play a key role in enabling personalised, data-driven support to a wide and valued community. UK-based applicants only - sponsorship is not available.Role & Responsibilities*Lead the ongoing configuration, development, and improvement of Microsoft Dynamics 365
*Manage CRM architecture, permissions, workflows, and business automation
*Oversee data governance, quality control, and GDPR compliance
*Drive the integration of CRM with finance, events, and volunteer management systems
*Deliver training and user documentation to support organisation-wide adoption
*Support the development of engagement models and journey mapping using CRM data
*Provide actionable insights through custom reporting and dashboards
*Champion best practice and system optimisation in alignment with strategic goalsSkills & QualificationsEssential*Proven experience managing and developing Microsoft Dynamics 365 CRM
*Strong understanding of CRM architecture, integrations, and business automation
*Experience with data governance, GDPR compliance, and consent management
*Skilled in translating business needs into CRM functionality
*Confident communicator with experience in training and stakeholder engagementDesirable*Experience in the charity or non-profit sector
*Knowledge of Power Platform, Customer Insights, or Dynamics 365 Marketing
*Familiarity with case management, supporter engagement, or fundraising systemsBenefits*10% employer pension contribution (with 5% employee contribution)
*Life assurance from day one
*Access to Employee Assistance Programme
*Flexible hybrid working (3 days per week in office)
*A meaningful role with real impact in a national organisation supporting vital communities