Home Enteral Feed Coordinator

NHS

  • Nottingham
  • £27,485-30,162 per year
  • Permanent
  • Part-time
  • 9 hours ago
This is an exciting opportunity to join the Home Enteral Tube Feeding team based within the Dietetic Department at the City Hospital . The Home Enteral feeding Tube Team consists of dietitians, nurses and support staff to deliver an essential service to patients in a variety of community settings who require nutritional support via feeding tubes and devices. The service covers both adult and paediatric patients.Main duties of the jobAs the Home Enteral Feeding Team Coordinator your role will be to ensure that a comprehensive service is available within the HEF team. You will be required to undertake routine and ad-hoc administration tasks in line with the needs of the service. Attention to detail is key alongside a good knowledge of spreadsheets. You will need to work both with team colleagues and be able to work autonomously. You will be required to prioritise your own workload and work within a diverse, dedicated team. This will require an often reactionary approach along with the ability to identify and make suggestions for improvement and the willingness to implement new ideas to enable efficient ways of working across the team.You will require strong communication skills as this role entails liaising with a wide range of individuals including patients, members of the public, managers, and clinical staff.This post will require you to work in an office environment whereby members of the team will work on a rotational basis in the office and remotely .This is an excellent opportunity for a person with comprehensive ICT skills, sound communication skills - both written and verbal, with the ability to be self-motivated and organised along with possessing a methodical approach.We are committed to continuing professional development for all our staff through a range of opportunities that include recognized training courses, involvement in service development and audit.About usWith over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.DetailsDate posted03 September 2025Pay schemeAgenda for changeBandBand 4Salary£27,485 to £30,162 a year paContractPermanentWorking patternPart-timeReference number164-7354674Job locationsCity campus, Nottingham University HospitalsNottinghamNG5 1PBJob descriptionJob responsibilitiesPlease also read the Job Description and Personal SpecJob summaryThe Home Enteral Tube Feeding (HETF) Service Co-ordinator will play a crucial role in the proactive management of the HETF service as part of a wider team. The post holder will work collaboratively with stakeholders to ensure patients receive an effective and efficient HETF service. Key stakeholders include our contracted nutritional products provider, other Trusts and finance and commissioning teams within NUH. The post holder will work with the Dietetic team to develop processes conducive to meeting timed milestones and key performance indicators for patient pathways and service performance. You will have contact with patients via the telephone or across other media. Job descriptionJob responsibilitiesPlease also read the Job Description and Personal SpecJob summaryThe Home Enteral Tube Feeding (HETF) Service Co-ordinator will play a crucial role in the proactive management of the HETF service as part of a wider team. The post holder will work collaboratively with stakeholders to ensure patients receive an effective and efficient HETF service. Key stakeholders include our contracted nutritional products provider, other Trusts and finance and commissioning teams within NUH. The post holder will work with the Dietetic team to develop processes conducive to meeting timed milestones and key performance indicators for patient pathways and service performance. You will have contact with patients via the telephone or across other media.Person SpecificationTraining & QualificationsEssential
  • NVQ in Administration Level 3 or equivalent experience
  • 4 GCSE's with passes at grade C or above including English and Maths
  • ICDL/ECDL or equivalent experience
ExperienceEssential
  • Working in an administration role
  • Working telephone customer services role resolving queries and complaints
  • Experience with data validation
  • Experience of using Microsoft Office (e.g. Word & Excel) at an Intermediate level including (e.g. Excel: formatting, conditional formatting, filters, formulas, pivot tables, Vlookup)
  • Experience with Patient Administration Systems (e.g. Medway and Notis)
Desirable
  • Office 365 certification
  • Advanced ECDL
Communication skillsEssential
  • Must be able to clearly and accurately convey information both written and verbally to different audiences
  • Maintains confidentiality, sensitivity and empathy with patients/colleagues
  • Able to build and maintain positive working relationships with wider teams
Desirable
  • Previous experience working within an administrative role in the NHS
Analytical and Judgement skillsEssential
  • Able to validate data, identifying, investigating and correcting errors and inconsistencies with an eye to detail
Planning and Organisation skillsEssential
  • Demonstrates an ability to organise and prioritise own work schedule
Person SpecificationTraining & QualificationsEssential
  • NVQ in Administration Level 3 or equivalent experience
  • 4 GCSE's with passes at grade C or above including English and Maths
  • ICDL/ECDL or equivalent experience
ExperienceEssential
  • Working in an administration role
  • Working telephone customer services role resolving queries and complaints
  • Experience with data validation
  • Experience of using Microsoft Office (e.g. Word & Excel) at an Intermediate level including (e.g. Excel: formatting, conditional formatting, filters, formulas, pivot tables, Vlookup)
  • Experience with Patient Administration Systems (e.g. Medway and Notis)
Desirable
  • Office 365 certification
  • Advanced ECDL
Communication skillsEssential
  • Must be able to clearly and accurately convey information both written and verbally to different audiences
  • Maintains confidentiality, sensitivity and empathy with patients/colleagues
  • Able to build and maintain positive working relationships with wider teams
Desirable
  • Previous experience working within an administrative role in the NHS
Analytical and Judgement skillsEssential
  • Able to validate data, identifying, investigating and correcting errors and inconsistencies with an eye to detail
Planning and Organisation skillsEssential
  • Demonstrates an ability to organise and prioritise own work schedule

NHS