Responsible for maintenance of accurate and updated employee data. Deliver high-touch customer service by using professional and customer-focused approach. Ensures employee data privacy where appropriate, including confidentiality and protection of sensitive employee reports or information Participate in trainings and apply new learnings, including adoption of new services Work in partnership with HR teams in supported country and other local/regional/global teams Work together with other HR Services Representatives and share team tasks as required Excellent customer service focus and manner Excellent verbal and written communication skills Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work Previous data entry or customer service experience preferred Experience in Excel and Word and strong working knowledge of Oracle HRIS system preferred Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives Ability to solve problems in a timely manner and take initiative to make processes and programs better Ability to learn new systems Excellent organizational skills Ability to handle multiple requests in a timely manner General analytical and problem⁃solving skills Strong interpersonal and listening skills Ability to deal with ambiguity Ability to handle confidential information Ability to identify when data⁃related issues need to be escalated Ability to work with diverse people Abilityto maintain objectivity under pressure Advanced command of English
