Become a LondonerWelcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.We are currently recruiting for a Reception Team Leader for our 5-Star super-boutique The Londoner Hotel.Overview:An amazing opportunity to join our 5-Star super-boutique The Londoner Hotel as a Reception Team Leader.As a Reception Team Leader, you will be responsible for meeting and greeting our guests, including check in and check out procedures and dealing with guest enquires.Supervising the reception team to ensure they exceed guest expectations.Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards of exceeding guest expectations.About You:Previous hotel reception supervisory experience required ideally within a 4- or 5-star hotel operation.Previous experience of IT applications including Opera, Office 365.Demonstrates excellent attention to detail and customer service skills.Impeccable command of the English language both written and spoken.Company Benefits:Competitive salary28 days Holiday per annum including Bank Holidays increasing with long serviceComplimentary hot meals, salad bar and unlimited beverages provided dailyRecommend a Friend Scheme of up to £500 per friend recommended.Annual complimentary night stays within our hotelsPreferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friendsAccess to a discount platform for all of the most popular stores and outletsAuto enrolment into our company pension schemeRegular social events across all hotelsAnnual company recognition events held in January each yearWellbeing champions across all of our hotelsAccess to our company doctor for medical appointments and occupational health supportAccess for all hosts to our online learning platform Edwardian AcademyOpportunities for promotion and a wide range of training programs to support your developmentEligibility:In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.About Company: The Londoner – the world’s first super boutique hotel. A collection of spaces, tastes and experiences brought to life across 16 storeys, curated to reflect the drama and elegance of West End life. The Londoner features six restaurants and bars, including a rooftop lounge, two private screening rooms, seven inspiring meeting suites and a stunning ballroom. All guests also enjoy access to three beautiful guest-only spaces at The Residence, as well as The Retreat, including pool, cabanas, gym, hair & nail salon, barber and superfood clinic.
