Conference & Banqueting Operations Manager

RBH Hospitality

  • Dorking, Surrey
  • Permanent
  • Full-time
  • 16 days ago
JOIN USAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...OUR HOTELAt Wotton House Hotel, nestled in the heart of the stunning Surrey Hills, we don’t just host events — we bring visions to life and create moments that matter. Dating back to the 17th century, this historic gem boasts exquisite Grade II listed gardens and unique architectural charm, making it a premier venue for unforgettable occasions. Whether it’s a fairy-tale wedding or a high-profile corporate function, Wotton House blends its rich heritage with contemporary elegance to deliver exceptional experiences. If you have the drive and passion to turn plans into magical realities, we’d love to hear from you. Apply now and be part of something extraordinary.A DAY IN THE LIFE OF A CONFERENCE & EVENTS MANAGER AT OUR HOTEL
What you'll be doing...
  • Take full ownership of event delivery of our Wedding and Banqueting events and residential meetings, ensuring all logistics and on-the-day operations run smoothly and align with client expectations.
  • Oversee room setups, AV requirements, and staff coordination to create a seamless guest experiences.
  • Lead, train, and motivate the events team to deliver exceptional food and event service with a "Yes is the answer, what's the question" mindset.
  • Act as the main point of contact for the team during events, ensuring swift resolution of any issues.
  • Act as the face of Wotton House on event days, ensuring every client feels valued and supported.
  • Build strong relationships with clients on-site, ensuring their vision is flawlessly executed.
  • Collaborate closely with sales, coordinators, and other departments to ensure events transition smoothly from planning to execution.
  • Continuously evaluate and improve operational processes to maintain the highest service standards.
  • Anticipate challenges, identify solutions, and ensure every detail is meticulously managed for a flawless guest experience.
WHAT WE NEED FROM YOU
  • Proven experience in event management within a luxury or boutique hotel setting.
  • Strong leadership skills with the ability to inspire a team and maintain composure under pressure.
  • Excellent organizational and multitasking abilities to manage multiple events simultaneously.
  • Exceptional communication and problem-solving skills.
  • A passion for delivering outstanding service and a commitment to exceeding guest expectations.
OUR BENEFITSYou will have access to a benefits package we believe truly works for our people
  • Discounted hotel room rates for you and your friends & family
  • An additional day's holiday for your birthday
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship
  • 30% F&B discount at RBH hotels
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid
  • Life Insurance
  • Employee Assistance Programme
  • Social and wellness events and activities all year round
  • Free meals on duty saving you over £1000 per year
And much much more!EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

RBH Hospitality