Credit Controller (6 months FTC)
- Brighton
- Permanent
- Full-time
- Competent handling of collections on a portfolio of around 1,000 live customers
- Achieving collection targets on Action lists set as part of the review objectives. Collection methods include phone and high volumes of email correspondence.
- Providing excellent customer service and building good relationships with clients
- Accurate maintenance of client/customer narrative, ensuring all calls made and received are logged each time.
- Portfolios are monitored monthly, and concerns highlighted where appropriate. Regular review of 90+ day debt, monthly review of 60+ accounts with BDP in placed and reported to Credit Control manager.
- Minimising of bad debt levels, ensuring that appropriate collection action is taken using CC tools initially, and passing to Specialist Collections in a timely manner where appropriate.
- To try and avert litigation action in the first instance by negotiation of payment plans and acknowledging with the debtor that action may become necessary which may incur additional charges top them in addition to the core debt. To engage the credit team and Client in these early stages if necessary for input.
- To demonstrate an awareness of the basic litigation process, including raising appropriate litigation paperwork to forward to the Specialist Collections Team.
- Maintaining the debt turn target of individual clients, your portfolio and the team's targeted debt turn for the monthly board reports
- Operating procedure has been followed to ensure safe return of funds.
- Performing any other duties as requested by your line manager.
- Credit control experience.
- Excellent telephone manner.
- Good communication skills both written and verbal.
- The ability to work under pressure dealing with high volumes of emails.
- Good PC skills - especially proficient in Microsoft outlook and excel.
- Process driven with a desire to improve/understand processes and customer experience.
- Have some Invoice Finance industry experience/ qualification
- Have an understanding of the litigation process relating to the insolvency and traditional recovery routes.
- Possess a qualification in customer service