EUC Infrastructure Support Engineer

Collinson Group

  • Haywards Heath, West Sussex
  • Permanent
  • Full-time
  • 1 month ago
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.Are you a tech-savvy problem solver with a passion for delivering outstanding user experiences? We're looking for an experienced EUC Infrastructure Support Engineer to join our global IT team and play a critical role in ensuring seamless, secure, and efficient technology support for our employees worldwide.In this role, you'll act as a senior technical escalation point from the Service Desk and provide high-touch, in-person support to local users. You'll work across a range of platforms, including Windows, macOS, and mobile devices, within a modern enterprise IT environment.Your responsibilities:
  • Serve as the go-to expert for escalated technical issues from the Service Desk.
  • Deliver walk-up support to local users, resolving hardware, software, and user experience issues.
  • Ensure alignment with IT security and service standards, including meeting PLA/OLA targets.
  • Provide expert-level support for Windows 11, macOS, iOS, and Android devices.
  • Manage devices using Microsoft Intune, Autopilot, JAMF, and PDQ Deploy.
  • Support and troubleshoot security tools such as Crowdstrike, Microsoft Defender, Zscaler, and Rapid7.
  • Assist with provisioning, imaging, and deploying devices using modern deployment workflows.
  • Maintain accurate documentation of assets, incidents, and resolutions in the ITSM platform.
  • Contribute to global SOPs, knowledge base articles, and user guides.
  • Support onboarding/offboarding processes, ensuring timely and secure access.
  • Collaborate with internal teams to resolve recurring issues and improve service delivery.
  • Participate in critical out-of-hours support when required.
What we are looking for:
  • Solid experience in an EUC, IT Support, or Desktop Engineer (L2/L3) role.
  • Deep expertise in Windows 11 Enterprise and macOS environments.
  • Proven experience with:
  • Microsoft Intune, Autopilot
  • JAMF Pro
  • PDQ Deploy
  • Crowdstrike, Microsoft Defender, Zscaler, Rapid7
  • iOS and Android support and configuration
  • Familiarity with ITSM tools (e.g., Freshservice, ServiceNow).
  • Solid understanding of endpoint security concepts including MFA, encryption, and threat detection.
  • A strong customer service mindset and a collaborative approach.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).If you need any extra support throughout the interview process, then please email us at

Collinson Group