White Goods Engineer – Field Based – Norwich

Pacifica

  • Norwich
  • £36,000 per year
  • Permanent
  • Full-time
  • 1 month ago
White Goods Engineer – Field Based – Norwich | Up to £50,000 OTE£1,000 Sign-On Bonus | Van, Bonus & Much MoreLocation: Norwich & surrounding areasJob Type: Full-Time, PermanentSalary: £27,000 – £36,000 basic + uncapped bonus (OTE up to £50,000+)Bonus: £1,000 sign-on bonus available for new startersAbout the RoleJoin Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers’ homes. Covering Norwich and surrounding areas, you’ll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers appliances and deliver service excellence every day.What You’ll Do
  • Diagnose and repair at least four core domestic appliances in customers’ homes
  • Deliver excellent customer service during on-site visits
  • Use intuitive software to manage your day, order parts and access job information
  • Maintain Pacifica’s high standards in professionalism, reliability and safety
What You'll Need:
  • Minimum 2 years’ experience in the white goods repair sector in a field based capacity
  • Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
  • Full UK manual driving licence (max 6 points)
What You’ll Get
  • Competitive basic salary: £27,000 – £36,000 (based on experience & skill set)
  • Uncapped performance bonus – OTE up to £50,000+
  • £1,000 sign-on bonus
  • Modern company van with fuel card and optional private use
  • Tools, uniform, PPE, and tablet provided
  • Ongoing training including manufacturer-led and City & Guilds Assured courses providing additional product upskilling if required
  • Up to 33 days’ holiday including bank holidays
  • Company pension and Death in Service benefit (3x salary)
  • Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
  • Daily parts delivery to a secure by-box near your home
  • Monday to Friday working hours (approx. 9am–5pm) with pre-planned routes
  • Market-leading job management software
About PacificaFounded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.Our PurposeTo keep households running while protecting the environment.Our VisionTo care for our customers’ appliances for a more sustainable world.At Pacifica, you're not just an engineer — you're a trusted professional and a valued part of our national team.We work with a small selection of the world’s leading manufacturers, including;Manufacturers – Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.Apply NowReady to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year — plus a £1,000 sign-on bonus.Not in the right area for this vacancy?You can register your interest, and we’ll be in touch when a role becomes available near you: business.pacifica.co.uk/careers#IND

Pacifica