Service User and Carer Involvement Co-ordinator
- South West London
- £37,259-45,356 per year
- Contract
- Full-time
- Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance,flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
- Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease,our staff benefit from competitive deals to lease cars
- Accommodation,our staff benefit from keyworker housing which is available on selected sites
- NHS discounts,with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
- A relevant degree or equivalent qualification in a healthcare, social care, or community engagement field (or significant equivalent experience)
- Evidence of ongoing continued professional development in relevant area
- Evidence of further training relevant to recovery and engagement role.
- Experience of working in multicultural environments with diverse populations of people
- Experience of working with people with a broad range and severity of different mental health conditions
- Experience of facilitating groups, co-producing and presenting information in a variety of settings including developing and presenting training programmes and co-facilitating groups with service users and staff
- Experience of working directly with service users and their support networks to support co-production in a health / public or voluntary sector setting
- Experience of partnership working across statutory and voluntary organisations
- Experience of working with a range of providers, supporting them to involve users of their services
- Knowledge and understanding of the concepts of mental health, wellbeing and recovery
- Understanding of issues of consent, capacity and confidentiality
- Understanding of the 4Pi National Involvement Standards Framework and able to evidence examples of implementing these standards in practice
- Understanding of the Patient and Carer Race and Equality Framework and able to evidence examples of implementing these standards in practice
- Understanding of the Triangle of Care Model and its principles and able to evidence examples of implementing these standards in practice
- Experience of using a variety of MS Office programmes e.g. Word, Excel, Access, Publisher, PowerPoint, Teams
- Skills in understanding the dynamics of a team and have the ability to work effectively within team structures
- Ability to manage own workload and work autonomously
- Ability to reflect and critically appraise own performance
- Ability to build and manage relationships with teams, managers and senior leaders, as well as a range of external stakeholders
- Experience of managing volunteers at all stages of their involvement with a project
- Ability to support staff at all levels to work alongside service users and carers to progress the involvement agenda
- Ability to positively risk take and, with support, to challenge the status quo at all levels
- Effective communication and presentation skills with the ability to adapt to differing needs
- Ability to develop close working relationships between individuals, teams and organisations in particular with service users and carers
- Strong planning and organisational skills
- Ability to collect, analyse and interpret qualitative and quantitative sources of data and present it clearly to a wide stakeholder audience
- Sound technical and creative skills in the use of video, social media or other mediums to promote inclusion and engagement activities
- Experience of developing website content
- A relevant degree or equivalent qualification in a healthcare, social care, or community engagement field (or significant equivalent experience)
- Evidence of ongoing continued professional development in relevant area
- Evidence of further training relevant to recovery and engagement role.
- Experience of working in multicultural environments with diverse populations of people
- Experience of working with people with a broad range and severity of different mental health conditions
- Experience of facilitating groups, co-producing and presenting information in a variety of settings including developing and presenting training programmes and co-facilitating groups with service users and staff
- Experience of working directly with service users and their support networks to support co-production in a health / public or voluntary sector setting
- Experience of partnership working across statutory and voluntary organisations
- Experience of working with a range of providers, supporting them to involve users of their services
- Knowledge and understanding of the concepts of mental health, wellbeing and recovery
- Understanding of issues of consent, capacity and confidentiality
- Understanding of the 4Pi National Involvement Standards Framework and able to evidence examples of implementing these standards in practice
- Understanding of the Patient and Carer Race and Equality Framework and able to evidence examples of implementing these standards in practice
- Understanding of the Triangle of Care Model and its principles and able to evidence examples of implementing these standards in practice
- Experience of using a variety of MS Office programmes e.g. Word, Excel, Access, Publisher, PowerPoint, Teams
- Skills in understanding the dynamics of a team and have the ability to work effectively within team structures
- Ability to manage own workload and work autonomously
- Ability to reflect and critically appraise own performance
- Ability to build and manage relationships with teams, managers and senior leaders, as well as a range of external stakeholders
- Experience of managing volunteers at all stages of their involvement with a project
- Ability to support staff at all levels to work alongside service users and carers to progress the involvement agenda
- Ability to positively risk take and, with support, to challenge the status quo at all levels
- Effective communication and presentation skills with the ability to adapt to differing needs
- Ability to develop close working relationships between individuals, teams and organisations in particular with service users and carers
- Strong planning and organisational skills
- Ability to collect, analyse and interpret qualitative and quantitative sources of data and present it clearly to a wide stakeholder audience
- Sound technical and creative skills in the use of video, social media or other mediums to promote inclusion and engagement activities
- Experience of developing website content