IT Support Engineer

Matchtech Group

  • Fareham, Hampshire
  • £28,000-30,000 per year
  • Permanent
  • Full-time
  • 1 month ago
must be able to demonstrate confidence in your work and have great communication skills in person and on the phone. Working with users at all levels, you will need an ability to self-manage tasks and prioritiesKey skills required for this roleIT Support EngineerImportantIT Support EngineerJob descriptionOur client, a leading technology company, is currently seeking an experienced IT Support Engineer to join their growing team in Fareham. The role involves supporting multiple companies with their IT requirements and may include regular visits to clients in the local area, including Portsmouth and Southampton.Key Responsibilities:
  • Providing comprehensive IT support to various clients
  • Troubleshooting and resolving a wide range of IT-related issues
  • Administering and installing Microsoft Windows operating systems
  • Supporting desktop and server environments
  • Managing and maintaining PC hardware and components
  • Utilising knowledge of cloud services, including Office 365, One Drive, and SharePoint Online
  • Maintaining strong documentation and communication with clients
  • Adhering to SLAs and ensuring timely closure of support tickets
  • Building and maintaining excellent customer relationships
Job Requirements:
  • Experience in IT Support
  • Proficiency in troubleshooting IT issues and using initiative
  • Knowledge of Microsoft Office Suites
  • Experience with cloud services such as Office 365 and One Drive/SharePoint Online
  • Ability to administer and install Microsoft Windows operating systems
  • Good understanding of desktop and server support
  • Knowledge of PC hardware and components
  • Understanding of hosted environments (Web, Virtual Server, Dedicated)
  • Strong documentation and communication skills
  • Enthusiasm for learning and skill improvement
  • Experience in managing customer relationships and delivering excellent customer service
  • Knowledge of working with SLAs and using support ticketing systems
  • Ability to gain basic level security clearance for working with MOD sites and projects
  • Full UK driving licence
Benefits:
  • Competitive salary
  • Opportunity to work with a variety of clients
  • Professional development and training opportunities
  • Supportive and collaborative work environment
  • Possibility for career progression
  • Employee benefits package
If you are an experienced IT Support Engineer looking for a new opportunity to further develop your career, we would love to hear from you. Apply now to join our client's dynamic and talented team in Fareham.

Matchtech Group