
Office Manager
- Redcar, North Yorkshire
- Permanent
- Full-time
- Total responsibility for the provision of office/facilities services, manage to agreed service levels including the line management of the in-house facilities management (FM) team, ensuring the efficient and effective operation of our facilities. Implement strategies to optimise FM services;
- Responsible to enforce desk booking arrangements and a clear desk policy;
- Responsible for space planning and overseeing office moves;
- Creation of Process and Procedures to support the FM team in the smooth running of the office;
- Work with H&S to ensure Fire Wardens/First Aiders and emergency arrangements for the site are in place and manage this process to ensure full coverage at all times;
- Ensure compliance with BB policies and procedures at all times. Responsible for production of the site(s) FM Plan(s) & Business Continuity Plan(s);
- Manage all suppliers/contractors including reactive maintenance contractors and service contractors etc to ensure compliance with H&S regulations and agreed KPIs;
- Manage and allocate work/tasks using BB Support Tool;
- Ensure the office remains legally compliant at all times and maintain statutory records accordingly;
- Carry out 'desktop' reviews of any outstanding requirements and actions in the Company compliance system to ensure we are audit ready;
- Manage the FM budget for the site(s);
- Provide an excellent standard of customer service and build relationships within the Permanent office estate and Project site locations, working collaboratively with all stakeholders to increase Property compliance levels;
- Coordinating key data for internal reviews, stakeholder meetings and drafting appropriate materials for meetings to support the Senior Soft Facilities Manager;
- Perform various administrative tasks effectively, efficiently and to a high standard, supporting the FM team;
- Support the project team through mobilisation of administration resource, with admin services, and travel booking.
- Strong knowledge of Health & Safety and building maintenance requirements;
- Management/supervisory experience;
- Experience in the provision of Facilities Services and/or Office Management at a Corporate level;
- Exceptional Customer Service skills;
- Must be confident in dealing with people at all levels to achieve required results;
- Excellent verbal/written communication skills;
- The ability to work independently and successfully manage varying workloads;
- Experience of the procurement/management of service contracts;
- Excellent organisation, prioritisation and time management skills and strong attention to detail for meticulous record keeping; providing support working in a fast-paced environment to meet targets and deadlines;
- Excellent IT skills, confident using Microsoft office packages (Outlook, Word, Excel);
- Desirable - IOSH Managing Safely & iWFM;
- Full clean driving licence (travel is required).
- An attractive/negotiated salary;
- 25 days annual leave + bank holidays;
- Pension savings schemes;
- Enhanced maternity/paternity and family friendly policies;
- Access to our Refer and Earn scheme;
- Discretionary annual salary reviews.