Junior Technical Services Engineer, Academy

bet365

  • Stoke-on-Trent
  • Permanent
  • Full-time
  • 6 days ago
As a Junior Technical Services Engineer, you will be a highly motivated self-starter and looking to move into a career within Technology.Fixed TermCloses24/09/2025The Technical Academy is a 52 week rotational programme spent equally across two of our support teams. The programme will provide you with full training and support to equip you with the technical and soft skills needed for a successful career in IT.Our technical service desk ensures that our colleagues have the hardware and software required to perform their roles and support the Business. You will learn how to take end-to-end ownership of incidents and escalate them where necessary, to see them through to resolution. As part of onboarding, you will have access to our training and quality assurance program to help develop and offer a best-in-class service to our internal customers.IT Support are responsible for resolving 2nd line incidents and provisioning technology equipment for our colleagues. You will take ownership of escalations from the service desk and where necessary, manage the escalation into to 3rd line teams. You will provide a focused service to our senior colleagues.Preferred skills and experience
  • Positive proactive approach to your work.
  • Good interpersonal and customer service skills.
  • Ability to make and act on decisions when under pressure.
  • Self-managed and with the ability to work unsupervised.
  • Good problem solving skills with high attention to detail.
  • Good written and verbal communication skills.
  • Quick learner with a willingness to learn new skills.
What you will do
  • Completing mandatory training content.
  • Logging and managing incidents and requests from our internal customers submitted through our support channels including Live Chat, Self-Service, phone calls and emails.
  • Investigating and promptly escalating incidents where required, to other teams to support resolution.
  • Contributing and supporting the delivery of agreed team and individual performance targets.
  • Providing local and remote support to all internal customers, in any location.
  • Supporting all aspects of technology hardware across the Business.
  • Monitoring technology services for uptime and quality.
  • Supporting the adoption of new technologies into the Business, providing guidance and access to knowledge documentation.

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