Star Expert - Mercedes-Benz of Croydon
- Croydon, Greater London
- Permanent
- Full-time
- Outstanding communication and interpersonal skills, with a natural ability to engage and inspire customers.
- Passion for luxury automotive products and the latest technology, including electric vehicles and connected car features.
- Ability to convey technical information clearly and in a way that is tailored to each customer, regardless of their automotive knowledge.
- Highly organised with attention to detail, ensuring all inquiries and follow-ups are handled promptly and accurately.
- Proficient IT and digital skills, with experience using CRM systems and online research tools.
- Enthusiastic team player, eager to contribute to a collaborative closely with the sales team and inclusive dealership environment.
- Previous experience in retail, hospitality, automotive, or technology sectors is desirable but not essential; training will be provided.
- Provide a genuine, informative, and welcoming reception to all showroom visitors, answering questions and guiding them through Mercedes-Benz models, features, and innovations.
- Conduct engaging vehicle demonstrations, both in the showroom and during test drives, highlighting product benefits and advanced technologies.
- Support the sales and aftersales teams by sharing expertise, helping to convert enquiries into customer satisfaction and loyalty.
- Stay up to date on the latest Mercedes-Benz vehicles, software, and market trends by participating in manufacturer training and self-directed learning.
- Facilitate the new vehicle handover process, ensuring customers fully understand their vehicle's features and benefits.
- Maintain the showroom's professional standards, ensuring all display vehicles and information points are immaculate, informative, and aligned with Mercedes-Benz brand values.
- A customer-first mindset with a genuine enthusiasm for exceeding visitor expectations.
- Confident presentation abilities, capable of engaging audiences one-to-one or in small groups.
- Flexible and adaptable, with the capacity to learn rapidly and remain calm under pressure during busy showroom periods.
- Committed to ongoing professional and personal development, embracing continuous learning opportunities.
- A strong sense of responsibility, reliability, and a desire to contribute positively to the dealership culture.
- Competitive salary and comprehensive benefits package.
- Company pension scheme, life assurance, and 25 days annual leave plus bank holidays.
- Extensive Mercedes-Benz induction and continual training programme to develop your skills and boost your expertise.
- Opportunities for progression within Hedin Automotive and the wider Mercedes-Benz network.
- Access to an Employee Assistance Programme and wellbeing support.
- Inclusive, supportive, and diverse working environment where every team member is valued.
- Exclusive employee discounts on new Mercedes-Benz vehicles, servicing, aftersales, and parts.