Business Analyst - IT

• Liaising with business stakeholders, Product Owners and the IT team to enable effective analysis of processes, procedures and business challenges.
• Owning and developing relationship with Product Owners and third parties, working together to optimise and enhance features and integrations.
• Defining and mapping processes, including functional and non-functional requirements, enabling clear understanding and effective solution design.
• Defining critical success factors including reporting and alerting requirements.
• Performing quality assurance, functional and user acceptance testing as required
• Monitoring and reporting on the 'technology experiences' within the firm, with a continual improvement mentality, applying structured techniques to investigate wants, needs, problems and opportunities.
• Redesigning business process models in order to reflect changes in working practice or deliver improvements.
• Undertaking requirements elicitation with stakeholders to identify business and user needs.
• Analysing, validating, prioritising and documenting functional and non-functional requirements for business situations, using relevant techniques.
• Identifying data requirements relating to business improvement.
• Assisting in the management and controlled change of requirements.
• Supporting the creation of data models to illustrate how data is represented within a business system.
• Identifying and analysing stakeholders impacted by a proposed change, understand their perspectives and assess how their interests are best managed.
• Assessing and documenting the drivers, costs, benefits and impacts of a proposed business change.

• Proven experience at the investigation and documentation of system requirements.
• Proven experience of product testing or user experience.
• Strong ability to create and maintain process documentation.
• Strong written and verbal communication skills including technical writing skills.
• Excellent research and analytical skills.
• Working knowledge of legal business process and procedures.
• Previous experience in Business/Systems Analysis or Quality Assurance.
• Ability to multitask effectively.
• Inquisitive nature and drive to learn and achieve.

• Knowledge of and ability to use Low Code/No Code platforms, such as the Microsoft Power Platform.
• A degree in either Computer Science, Business Studies, Business Administration or similar.
• CCBA or CBAP certification.

Clayton Legal