Customer Service Manager

Adecco

  • Southend-on-Sea, Essex
  • £35,000-42,000 per year
  • Permanent
  • Full-time
  • 23 days ago
Join Our Team as a Customer Service Manager!Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love leading teams to success? If so, we want to hear from you!Location: Southend
Contract Type: PermanentAbout the Role:
As a Customer Service Manager, you'll play a pivotal role in supporting the Operations Director. Your leadership will ensure the service teams deliver top-notch service and meet key performance indicators. This is an exciting opportunity to make a real impact.Key Responsibilities:
  • Lead and inspire the service teams daily.
  • Ensure compliance with service requirements and maintain robust customer relationships.
  • Oversee job planning and resource allocation to meet KPIs.
  • Manage key accounts, enhancing client satisfaction and compliance.
  • Address customer complaints with same-day responses and actionable plans.
  • Identify process improvements to maximise efficiency.
  • Conduct performance reviews and identify training needs for team development.
What We're Looking For:
  • Proven leadership experience in customer service or operations.
  • Strong problem-solving skills and a customer-focused approach.
  • Ability to manage multiple tasks and prioritise effectively.
  • Familiarity with compliance standards and reporting requirements.
  • Excellent communication and interpersonal skills.
Why Join Us?
  • Be part of a vibrant team that values collaboration and innovation.
  • Enjoy a dynamic work environment with opportunities for professional growth.
  • Contribute to meaningful projects that have a positive impact on our community.
If you're ready to take your career to the next level and lead a team dedicated to excellence in customer service, we'd love to hear from you!Apply today and let's shape the future together!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco