Performance Delivery Manager

NHS

  • Manchester
  • £46,148-52,809 per year
  • Permanent
  • Full-time
  • 5 days ago
The post holder is responsible for reporting and tracking performance delivery. This encompasses monitoring of RTT, DM01, UEC and cancer performance (as well as other associated performance metrics as determined by Trust or Clinical Group), with support to action planning and escalation as required where risks are identified.The performance delivery manager acts as a subject matter expert and advisor to clinical and operational teams in Trust performance management frameworks including the NHS constitutional standards, Trust access policy and Delivery Oversight framework.The post holder will have an understanding of data flows and data quality where this can impact performance, and will work closely with Digital Services and clinical and operational teams to address the root cause of data quality issues and to ensure performance data and patient pathway management is accurate and robust.The post holder will support leads to establish current baseline positions, allocate measures, manage measurement reporting and provide support with continuous service development to improve the performance position as required.Main duties of the jobFosters a collaborative relationship with service stakeholders and performance managers across the organisation to understand and deliver quality performance tracking and reportingWorks with stakeholders to understand and implement extremely complex performance reporting needs across multiple existing teams and structures.Has an awareness of potential data quality issues, the impact of these on performance and patient pathways and to escalate these as appropriate to the relevant stakeholders.Thrives in a fast-paced environment and is adaptable to changing priorities.Explores data to observe patterns and presents findings of meaningful relationships, anomalies and trends.Investigate operational problems and opportunities, working with clinical and operational teams to identify effective solutions through process improvements.Raises awareness of the various operational process changes required for enhancing the organisation data quality collections.Develop Key Performance Indicators and dashboards to track performance of projects and programmes.About usMFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 7Salary£46,148 to £52,809 a year per annum, pro rataContractPermanentWorking patternFull-timeReference number349-COR-7201806C-RL4Job locationsWythenshawe HospitalSouthmoor RoadManchesterM23 9LTJob descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you! Job descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you!Person SpecificationQualificationsEssential
  • Ability to demonstrate operational and/ or clinical experience in order to interpret performance against key national standards.
  • Demonstrate the skill and knowledge to lead a project group.
  • Evidence of continuous professional development.
Desirable
  • Educated to Degree or master's Level of Education
ExperienceEssential
  • Practical experience of Change Management.
  • Examples of facilitating collaborative working across both operational and clinical staff.
  • Performance management including monitoring of delivery to timescales.
Desirable
  • Examples of leading multidisciplinary team projects including senior clinical staff Project management
Knowledge/SkillsEssential
  • Knowledge of NHS datasets and analysis
  • Highly developed negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements
  • Ability to interpret and analyse complex facts or situations
  • Good working knowledge and practical skills in the use of Microsoft Office products to aid in report development and performance management.
Desirable
  • Understanding of broad NHS roles and responsibilities, structures and processes
  • Working knowledge of PRINCE2 and or similar PMO principles.
  • Access and Cancer Services agenda.
Person SpecificationQualificationsEssential
  • Ability to demonstrate operational and/ or clinical experience in order to interpret performance against key national standards.
  • Demonstrate the skill and knowledge to lead a project group.
  • Evidence of continuous professional development.
Desirable
  • Educated to Degree or master's Level of Education
ExperienceEssential
  • Practical experience of Change Management.
  • Examples of facilitating collaborative working across both operational and clinical staff.
  • Performance management including monitoring of delivery to timescales.
Desirable
  • Examples of leading multidisciplinary team projects including senior clinical staff Project management
Knowledge/SkillsEssential
  • Knowledge of NHS datasets and analysis
  • Highly developed negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements
  • Ability to interpret and analyse complex facts or situations
  • Good working knowledge and practical skills in the use of Microsoft Office products to aid in report development and performance management.
Desirable
  • Understanding of broad NHS roles and responsibilities, structures and processes
  • Working knowledge of PRINCE2 and or similar PMO principles.
  • Access and Cancer Services agenda.

NHS