Team Lead - Account Management (6 months FTC)

Lightspeed

  • London
  • Permanent
  • Full-time
  • 2 days ago
Purpose of the RoleWe are looking for a Team Lead, Account Management to join Lightspeed's growing EMEA team in the Hospitality vertical. In this role, you will assist the Manager lead, engage, and develop a team of high-performing Account Managers (AMs) and Strategic Account Managers (SAMs) while directly managing a small portfolio of high-value accounts. You'll play a key role in supporting the team to exceed objectives through coaching, training, and customer engagement initiatives.Who We AreLightspeed powers the businesses that are the backbone of the global economy.Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, global payments, financial solutions, expansion to new locations, and supplier network connections. With Lightspeed, merchants in retail, hospitality, and eCommerce can build thriving businesses for the future.We dream big and empower our people to do the same. Career milestones happen often, and we celebrate every one. Join us and discover where your career can take you!Our Account Management MissionOur vision is for Account Managers to become an essential element of our merchants' operations and success stories. As trusted advisors, deeply integrated into their ecosystems, they are indispensable partners who help merchants grow, innovate, and thrive.What You'll Be DoingTeam Leadership
  • Lead, mentor, and motivate a team of AMs and SAMs to consistently meet and exceed Net Revenue Retention (NRR) and growth targets.
  • Provide regular coaching, training, shadowing, and call reviews to improve team performance.
  • Analyse and optimise sales and retention strategies, pipelines, and account management practices.
  • Collaborate with the Manager, Revenue Operations, and internal stakeholders (Partnerships, Marketing, Implementation, Outbound Sales) to execute commercial playbooks and deliver strategic initiatives (e.g. product adoption, price increases, upsell/cross-sell campaigns).
  • Work closely with global Account Management leaders to share best practices and align on strategies.
  • Act as cover for the Manager of Account Management whenever they are on leave, covering as many of the manager duties as possible.
Collaboration & Growth
  • Support in analysing and reporting on team and account performance metrics.
  • Develop customer engagement initiatives to maximise both team and client outcomes.
  • Contribute to wider company objectives-even outside your direct scope-supporting Lightspeed's mission to power merchants globally.
How We Measure Success
  • The team meets or exceeds NRR, retention, and account growth targets.
  • Regular, impactful coaching and development activities keep team engagement high.
  • Positive feedback from customers, peers, and leadership.
What You Bring
  • Proven experience in Account Management, Customer Success, or Sales in a B2B SaaS, fintech, or tech-driven environment.
  • Strong track record managing high-value accounts and achieving retention and revenue growth targets.
  • Demonstrated team leadership or coaching experience with a passion for helping others grow.
  • Strong understanding of relationship management, upsell/cross-sell, and expansion best practices.
  • Analytical mindset and comfort with data-driven decision making.
  • Ability to thrive in a dynamic, results-driven, customer-centric environment.
  • Entrepreneurial and agile mindset, with the ability to pivot quickly as business needs evolve.
Even better if you have:
  • Experience in hospitality, retail, or eCommerce.
  • Familiarity with POS systems, SaaS solutions, or eCommerce platforms.
What's in It for You
  • Genuine career opportunities in a company that's scaling globally.
  • A chance to make an impact in a team big enough for growth but lean enough for your voice to be heard.
  • Exposure to cutting-edge SaaS technology and industry-leading practices.
  • Opportunities to continuously learn and expand your skillset.
  • A diverse, inclusive, and supportive workplace.
Benefits include:
  • Lightspeed share scheme (we are all owners)
  • Pension fund
  • Health & wellness benefit (£400/year)
  • Mental health support & coaching services
  • Unlimited vacation days.
  • LinkedIn Learning license
  • Volunteer day
  • Public transport benefit
Where to From Here?We want you to step into a role you love, in a company you're proud to be part of. If you're ready to make an impact, apply today.Lightspeed is a proud equal opportunity employer committed to creating an inclusive and barrier-free workplace. Accommodations are available upon request throughout the hiring process.To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .

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