We’re looking for a customer-focused, empathetic individual to join a supportive and experienced Customer Service team. In this role, you’ll be at the heart of helping customers and supporting the Sales team by delivering exceptional service and handling queries with care and professionalism.What’s in it for you?£25,000 annual salary (pro rata)25–30 hours per week, Mon–Fri28 days’ holiday (including bank holidays)Flexible working options after probationAnnual bonusPension schemeWhat you’ll be doing:Provide excellent customer service via phone, email, live chat, and in-personSupport a vulnerable client group with empathy, handling sensitive or emotionally challenging queries with careInvestigate and resolve issues promptly, liaising with internal teams to ensure positive outcomesCoordinate product moves, repairs, and installations with customers and colleaguesMake sound decisions balancing client needs with business prioritiesFollow up after installations, gathering feedback to help improve servicesWhat we’re looking for:Minimum 1 year of experience in an office-based customer service roleStrong communication skills across all channelsAbility to handle sensitive conversations with compassion and professionalismConfident IT skills, including CRM systemsIf you’re a proactive and supportive team player who takes pride in making a difference to customers, we’d love to hear from you!Apply today and join a team where your contribution truly matters. Call the team on 01706 712388 or send your CV to chris@rsnwltd.com
