Compliance Coordinator

ISS Facility Services

  • Staffordshire
  • Permanent
  • Full-time
  • 5 days ago
ISSCompliance CoordinatorLocation: Stoke on Trent, ST1 5PZHours of work: 37.5Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.We are seeking a detail-oriented Compliance Coordinator to provide high-quality administrative, financial, and commercial support to the client account management team.You will play a key role in ensuring contractual compliance and supporting service delivery for the Key Account Director, Operations Directors, Finance Team, and the wider account team.Job DescriptionThis role requires speed, accuracy, and a flexible approach, performing a variety of tasks to a consistently high standard within set timescales.It’s an excellent opportunity for someone looking to develop their experience in compliance, operations, and account management within a dynamic team environment.Key Responsibilities
  • Act as the central point of contact to coordinate site, client, Helpdesk, and ISS stakeholder requests.
  • Receive, log, allocate, and track reactive works requests using Maximo, ensuring KPIs are met.
  • Monitor and manage all open work orders, ensuring timely follow-ups with managers and suppliers.
  • Track, input, and report on all aspects of customer quotes and orders, including uniform POs via Coupa.
  • Manage subcontractors, including quotations, raising and receipting POs, permit support, and service delivery.
  • Direct, engage, and manage relevant stakeholders across internal and external teams.
  • Regularly review and audit asset lists and provide reporting to stakeholders.
Professional and Personal Competencies/Qualifications
  • Excellent interpersonal, communication, and presentation skills, able to engage with all levels.
  • Strong organisational skills with the ability to meet deadlines and prioritise workloads effectively.
  • Proficient in Microsoft Office and experienced with CAFM systems, preferably Maximo.
  • Ability to work collaboratively with operational teams and maintain accurate records.
  • Demonstrates flexibility, adaptability, and the ability to work under pressure.
  • Applies sound judgement and decision-making skills to resolve issues efficiently.
  • Maintains confidentiality and applies lessons learnt to improve processes and outcomes.
The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here -grammarly-desktop-integration data-grammarly-shadow-root="true"/grammarly-desktop-integration

ISS Facility Services