Move Manager

Red Recruit

  • Basingstoke, Hampshire
  • £24,000-26,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Our clients, a well-established brand specialising in removals, international shipping and storage, is currently looking to appoint a Move Manager to join their team in Hampshire.About the Role:This role is pivotal in delivering a seamless moving experience. As a Move Manager, you'll serve as the primary point of contact for customers throughout their relocation process, providing guidance, reassurance, and solutions.Your focus will be on maintaining exceptional service standards, driving customer satisfaction, and contributing to business success through proactive communication and service upselling.Main duties:
  • Handle inbound enquiries via phone, email, and live chat with professionalism and efficiency
  • Take ownership of the customer journey from initial contact through to post-move follow-up
  • Provide tailored advice on services and recommend additional options to suit customer needs
  • Maintain high levels of customer service and communication to meet KPIs
  • Use initiative to resolve issues promptly and deliver positive outcomes
  • Work collaboratively with colleagues to continually enhance the service experience
  • Conduct follow-ups to ensure customer concerns are addressed and satisfaction levels remain high
  • Keep current with internal processes, service offerings, and market trends
What We're Looking For:
  • Strong customer service mindset with a solution-focused approach
  • Excellent communication abilities-both verbal and written
  • Demonstrated empathy, active listening, and interpersonal skills
  • Proactive attitude with the ability to manage multiple tasks effectively
  • Organised and capable of managing competing priorities in a fast-paced environment
  • Comfortable adapting to changing demands
  • Driven by quality outcomes and team success
  • Proficient in Microsoft Office tools including Word and Excel
Contact us today.0203 906 6020If you would like to know more about this opportunity, or you know of anyone that fits the bill, either forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer.As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you're looking for and we'll do our best to assist.
  • T&C's apply. Please contact the office for more information.
Please note: - We do not advertise all of our vacancies as some are highly confidential. Therefore, please either submit your CV to us directly or call us in complete confidence.We have also setup a contacts list for candidates to join to be made aware of all relevant jobs to them. If this sounds of interest, then please get in contact with us via our website and send us your CV so that we can make sure you receive relevant updates on our latest vacancies.

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