Study and Technical Support Advisor
- Cannock, Staffordshire
- £35,000-40,000 per year
- Permanent
- Full-time
Salary: £35,000 – £40,000 DoE
Contract Type: Permanent
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!Why Do We Want You?We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of Wilmington Plc.We need someone who is highly detail-oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills.You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.We welcome applications from candidates who have started their NEBOSH Diploma, even if they have not yet completed it, so if you are working towards this qualification, we encourage you to apply.Please note: To complete your application, you will be redirected to Wilmington Plc’s career site.At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked ‘apply’!Job purpose, tasks and responsibilitiesYou will be responsible for:
- Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
- Providing remote consultancy to our expanding client base.
- Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
- Ensuring all delegates receive respectful and professional support.
- Marking mock exam papers with accuracy and offering constructive feedback.
- Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
- Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
- Conducting 1:1 sessions with students who require additional support.
- Staying updated on changes to health and safety standards and legislation.
- Efficiently planning your own diary and workload to meet service level agreements.
Essential and desirable capabilitiesTo be successful in this role, you must have:
- NEBOSH National Diploma or working towards this.
- Membership of IOSH – CertIOSH or higher.
- Strong attention to detail and accuracy.
- The ability to work independently and stay focused.
- Excellent IT literacy and the ability to quickly learn and adapt to new systems.
- Strong prioritisation and organisational skills to manage your workload effectively.
- Experience in a health and safety advisory experience.
- Experience in a practical health and safety experience.