Technical Support Manager
- Walsall
- £43,000-55,000 per year
- Permanent
- Full-time
- Location: Walsall (Office-based)
- Salary: £43,000 + Annual Performance Bonus
- Shifts: 4 on, 4 off (between 7am-9pm, with some flexibility)
As an Automotive Technical Advisor, you'll provide real-time technical support and diagnostic guidance to frontline colleagues and customers. You'll be the expert behind the scenes-helping ensure swift, effective resolution to vehicle breakdowns.Your responsibilities as a Technical Support Manager include:
- Delivering expert mechanical solutions via phone and digital platforms
- Using diagnostic expertise to influence roadside deployment decisions
- Supporting mechanics and patrols with live technical advice
- Reducing unnecessary callouts through remote issue resolution
- Adding your knowledge to an evolving technical database
- Occasionally supporting teams at roadside or other office locations
- NVQ Level 3 in Motor Vehicle Engineering (essential)
- Master Technician qualification or equivalent experience (desired)
- Experience with EV systems and high-voltage qualifications (desired)
- Strong skills in diagnostics, fault finding, and modern vehicle systems
- Familiarity with OEM diagnostic tools and technical resources
- Clear communicator with a methodical, problem-solving approach
- Proactive and tech-savvy mindset
- £43,000 salary + annual company performance bonus
- OTE £55,00+
- Pension scheme with up to 6.5% employer contribution
- 4 on, 4 off shift pattern-offering excellent work-life balance
- Life Assurance: 2x salary (4x if in pension scheme)
- Free premium breakdown cover from day one
- Car salary sacrifice scheme (including EVs)
- Wellbeing support for you and your household
- Access to exclusive discounts on shopping, holidays, tech, and more