Service Manager (Internal Only)

NHS

  • Macclesfield, Cheshire
  • £47,810-54,710 per year
  • Permanent
  • Part-time
  • 5 days ago
**This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,bank staff, ISS staff and volunteers at the Trust.**An exciting opportunity has arisen to join a well-established Directorate operational management team in the delivery of projects, performance standards and day to day services.Planned Care are committed to supporting aspiring leaders throughout the trust and are looking for an experienced operational manager who can adapt to a challenging and fast-paced environment.The role will provide an opportunity to work across a diverse range of booking teams and services and the post holder will demonstrate a proactive and agile approach to ensuring the effective delivery of all key access targets.We welcome applicants who are highly motivated, with excellent interpersonal skills and a strong operational background to support the delivery of high quality and efficient patient care. Applicants should be educated to degree level or have equivalent operational experience, be committed to personal development, have a visionary approach to change and be keen to work alongside clinical colleagues to develop and implement lasting service improvements.We encourage all individuals who are interested in the role to contact the recruiting manager before applying. For an informal discussion please contact Katie Hankinson 01625 663761Hours per week: 22.5Main duties of the job
  • To be responsible for the planning and delivery of services in conjunction with the Directorate Management Team
  • To be a key member of the operational management team, taking full responsibility for actions and for keeping other team members fully informed at all times
  • To be responsible for management, coordination, recording and monitoring of independent sector activity.
  • To lead and support quality improvement and transformation within operational services by developing, structuring and ensuring delivery of programmes of work.
  • To be responsible for a person-centred service that is responsive, flexible and adaptable
  • To work closely with key stakeholders including specialty teams, clinicians and support services to develop services and maintain performance standards.
  • To provide support to Operational Managers as required
  • To attend meetings as required and to deputise for the Operational Teams as appropriate
  • To take a proactive role in ensuring systems are in place to support organisational and cultural change initiatives
  • To manage specialities within scope of the role as agreed by the Operational Manager.
About usWhether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. An organisation with a real sense of community we actively support and develop our staff to ensure our patients receive the best quality care, delivering the right care first time, every time.DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 7Salary£47,810 to £54,710 a yearContractPermanentWorking patternPart-timeReference number209-A-25-7401831Job locationsMacclesfield DistrictGeneral HospitalVictoria Road, MacclesfieldSK10 3BLJob descriptionJob responsibilitiesPlease read the attached Applicant Pack prior to completing your application form to find out more information.Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.We look forward to receiving your application. Job descriptionJob responsibilitiesPlease read the attached Applicant Pack prior to completing your application form to find out more information.Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.We look forward to receiving your application.Person SpecificationEducation and QualificationsEssential
  • Educated to Degree level or evidence of sound intellectual ability and ongoing personal development.
  • Recognised management qualification or equivalent experience.
KnowledgeEssential
  • Knowledge of managing within NHS healthcare setting
  • Knowledge of NHS patient IT systems
  • Experience of dealing with difficult operational issues
  • Understanding of service/quality improvement methodology and project delivery in health care
  • Understands and is able to interpret national policy in relation to access, targets and performance and translate to the local level
ExperienceEssential
  • Experience of working with multidisciplinary teams including medical staff
  • Experience of operational service management
  • Experience and commitment to quality, innovation, productivity and prevention
  • Proven managerial and budgetary experience
  • Experience of personal accountability for service delivery
  • Experience of working in an evolving and unpredictable environment
Skills and AbilitiesEssential
  • Developed interpersonal, communication (written and oral), persuasive and facilitation skills.
  • Well-developed workload management skills.
  • Understanding of the healthcare management environment, roles and responsibilities.
  • Demonstrate willingness and ability to challenge existing practice
  • Ability to work under pressure and to prioritise
  • Methodical and extremely organised approach
  • Excellent communication skills
  • Well-developed analytical skills
  • Ability to constantly motivate self and others
  • Negotiation at high level as well as ability to persuade
  • Handling sensitive situations with tact and diplomacy
  • Problem solving
  • Ability to successfully link strategy and operations
  • Self-confident and emotionally resilient
  • Critical thinking and analytical skills with the ability to translate into comprehensive reports
  • Ability to work with and deliver within a fixed project timescale
Person SpecificationEducation and QualificationsEssential
  • Educated to Degree level or evidence of sound intellectual ability and ongoing personal development.
  • Recognised management qualification or equivalent experience.
KnowledgeEssential
  • Knowledge of managing within NHS healthcare setting
  • Knowledge of NHS patient IT systems
  • Experience of dealing with difficult operational issues
  • Understanding of service/quality improvement methodology and project delivery in health care
  • Understands and is able to interpret national policy in relation to access, targets and performance and translate to the local level
ExperienceEssential
  • Experience of working with multidisciplinary teams including medical staff
  • Experience of operational service management
  • Experience and commitment to quality, innovation, productivity and prevention
  • Proven managerial and budgetary experience
  • Experience of personal accountability for service delivery
  • Experience of working in an evolving and unpredictable environment
Skills and AbilitiesEssential
  • Developed interpersonal, communication (written and oral), persuasive and facilitation skills.
  • Well-developed workload management skills.
  • Understanding of the healthcare management environment, roles and responsibilities.
  • Demonstrate willingness and ability to challenge existing practice
  • Ability to work under pressure and to prioritise
  • Methodical and extremely organised approach
  • Excellent communication skills
  • Well-developed analytical skills
  • Ability to constantly motivate self and others
  • Negotiation at high level as well as ability to persuade
  • Handling sensitive situations with tact and diplomacy
  • Problem solving
  • Ability to successfully link strategy and operations
  • Self-confident and emotionally resilient
  • Critical thinking and analytical skills with the ability to translate into comprehensive reports
  • Ability to work with and deliver within a fixed project timescale

NHS