Customer Service Representative - Inverness

Enterprise Rent-A-Car

  • Inverness
  • £12.41 per hour
  • Permanent
  • Full-time
  • 2 days ago
OverviewWe’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in our Inverness Area . This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.This a position starting immediately and requires flexibility with shifts available across seven days a week between 7am-10pm.The pay for this position will be £12.41 per hour.The number of contracted hours will be 45 per week, but flexibility with working days and times is essentialIf you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!ResponsibilitiesResponsibilities:
  • Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
  • Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
  • Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
  • Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
  • Delivery and collection of vehicles across the region
  • Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
  • Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements
QualificationsQualifications:Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!
  • Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
  • Previous experience in customer service or retail.
  • Strong attention to detail and the ability to multitask in a busy environment.
  • Strong work ethic and positive attitude.
  • The flexibility to work a variety of shifts, including evenings and weekends.
Additional Information:
  • Please let us know about any accommodations you may need to participate in the recruitment process.
  • No drug or alcohol related offence within the last five years is permitted.
  • You must be over 21 years of age for insurance purposes.
  • You must have a full manual UK or EU driving licence.
  • Location: Inverness

Enterprise Rent-A-Car