Medical Secretary

NHS

  • Plymouth
  • £24,937-26,598 per year
  • Permanent
  • Part-time
  • 6 days ago
30 hours per week.Livewell Southwest Community Substance use services are looking to recruit a band 3 medical secretary to join our team for 30 hours per week .This is an exciting opportunity to join our expanding service at a time of service development.The role will be based in Livewell community substance use services, co-located at harbour working with a multidisciplinary team of nurses, doctors, non-medical prescribers, social workers, community support workers , medical secretaries and psychologists. The role will be responsible for the management of administration for the complex needs team and psychology team, in addition to supporting the medical secretary team.The service work with people living in Plymouth who use substances, offering evidenced based interventions, such as OST prescribing, key working, dual diagnosis and community detox programmes.Livewell Community Substance use services form part of the Plymouth Alliance, working in partnership with Harbour, Hamoaze, BCHA, PCC, Shekinah and The Zone.This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.All staff are expected to be able and willing to work across a 7 day service.Main duties of the jobYour role will be to provide a comprehensive, effective and timely secretarial support to -Livewell Community Substance misuse service Non-medical prescribers and Doctors.Your role will be to provide admin support to the complex needs and psychology team, managing waiting lists , referrals and booking of appointments using systemone.You will actively organise own workload in an efficient and productive manner. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.Your role is to support the doctors, Non-Medical prescribers and MDT and a flexible approach is required. Duties will include audio typing, copy typing letters, updating Halo & Systemone, managing the annual leave for the doctors, recording absences, managing diaries, booking Reviews, answering telephones, liaising and coordinating meetings, minute taking and supporting audit work within the team. Excellent organisational skills, good communication skills, a flexible approach, good time management and the ability to prioritise work and manage stress well.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.About usLivewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.DetailsDate posted28 August 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year pa, pro-rataContractPermanentWorking patternPart-time, Job share, Flexible workingReference numberB9832-2025-AC-1878Job locationsHarbour Centre (plymouth) LtdMutley PlainPlymouthPL46LFJob descriptionJob responsibilitiesYour role will be to provide a comprehensive, effective and timely secretarial support to -Livewell Community Substance misuse service Non-medical prescribers and Doctors.You will actively organise own workload in an efficient and productive manner. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.Your role is to support the doctors, Non-Medical prescribers and MDT and a flexible approach is required. Duties will include audio typing, copy typing letters, updating Halo & Systemone, managing the annual leave for the doctors, recording absences, managing diaries, booking Reviews, answering telephones, liaising and coordinating meetings, minute taking and supporting audit work within the team. Excellent organisational skills, good communication skills, a flexible approach, good time management and the ability to prioritise work and manage stress well.Please see attached Job description for additional information. Job descriptionJob responsibilitiesYour role will be to provide a comprehensive, effective and timely secretarial support to -Livewell Community Substance misuse service Non-medical prescribers and Doctors.You will actively organise own workload in an efficient and productive manner. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.Your role is to support the doctors, Non-Medical prescribers and MDT and a flexible approach is required. Duties will include audio typing, copy typing letters, updating Halo & Systemone, managing the annual leave for the doctors, recording absences, managing diaries, booking Reviews, answering telephones, liaising and coordinating meetings, minute taking and supporting audit work within the team. Excellent organisational skills, good communication skills, a flexible approach, good time management and the ability to prioritise work and manage stress well.Please see attached Job description for additional information.Person SpecificationExperienceEssential
  • Experience of secretarial/Personal Assistant role including:
  • Diary Management
  • Handling various telephone enquiries
  • Receiving visitors
  • Minute taking
  • Experience of arranging meetings
  • Experience of using and maintaining filing systems
  • Experience of taking and transcribing formal minutes
  • Experience of audio typing
  • Experience of using the full range of Microsoft Office suite
  • Experience of working in a multi-disciplinary team
  • Experience of using Systemone
Knowledge and SkillsEssential
  • Knowledge of secretarial and administrative procedures and systems.
  • Knowledge of Microsoft Word, Outlook, Excel, Publisher, PowerPoint
  • Excellent IT skills
  • Excellent communication skills dealing with patients, visitors and staff in an efficient and courteous manner over the telephone and in person
  • Excellent written and verbal skills
  • Ability to work on own initiative and with minimal supervision
  • Ability to develop good working relationships with colleagues at all levels
  • Sensitivity to confidential information
  • Ability to manage own time to ensure priorities are met and quality is not compromised
  • Excellent organisation skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
  • Ability to work under pressure
Desirable
  • Knowledge of Mental Health Services and wider NHS
  • Adult Safeguarding
  • Child Protection
  • Knowledge of SystmOne
  • Knowledge of iPMS
  • Knowledge of specialist medical terms
QualificationsEssential
  • Educated to Vocational Level 3 (NVQ3 ) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
  • Relevant Audio typing/medical secretary/secretarial qualification
  • Minimum 5 GCSE level or equivalent, to include English and Maths
  • Intermediate word processing, MS Office word and excel
  • Keyboard skills: minimum typing speed of 50 wpm
  • Excellent spelling, grammar and layout.
  • Evidence of continuing professional development
Desirable
  • Medical Secretary/PA Diploma
  • AMSPAR Level 2 Medical Terminology
  • Audio Typing
  • Minute Taking
Person SpecificationExperienceEssential
  • Experience of secretarial/Personal Assistant role including:
  • Diary Management
  • Handling various telephone enquiries
  • Receiving visitors
  • Minute taking
  • Experience of arranging meetings
  • Experience of using and maintaining filing systems
  • Experience of taking and transcribing formal minutes
  • Experience of audio typing
  • Experience of using the full range of Microsoft Office suite
  • Experience of working in a multi-disciplinary team
  • Experience of using Systemone
Knowledge and SkillsEssential
  • Knowledge of secretarial and administrative procedures and systems.
  • Knowledge of Microsoft Word, Outlook, Excel, Publisher, PowerPoint
  • Excellent IT skills
  • Excellent communication skills dealing with patients, visitors and staff in an efficient and courteous manner over the telephone and in person
  • Excellent written and verbal skills
  • Ability to work on own initiative and with minimal supervision
  • Ability to develop good working relationships with colleagues at all levels
  • Sensitivity to confidential information
  • Ability to manage own time to ensure priorities are met and quality is not compromised
  • Excellent organisation skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
  • Ability to work under pressure
Desirable
  • Knowledge of Mental Health Services and wider NHS
  • Adult Safeguarding
  • Child Protection
  • Knowledge of SystmOne
  • Knowledge of iPMS
  • Knowledge of specialist medical terms
QualificationsEssential
  • Educated to Vocational Level 3 (NVQ3 ) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
  • Relevant Audio typing/medical secretary/secretarial qualification
  • Minimum 5 GCSE level or equivalent, to include English and Maths
  • Intermediate word processing, MS Office word and excel
  • Keyboard skills: minimum typing speed of 50 wpm
  • Excellent spelling, grammar and layout.
  • Evidence of continuing professional development
Desirable
  • Medical Secretary/PA Diploma
  • AMSPAR Level 2 Medical Terminology
  • Audio Typing
  • Minute Taking

NHS