Social Media Technology Executive

Diageo

  • London
  • Permanent
  • Full-time
  • 1 month ago
Job Description :Job Title: Social Media Technology ExecutiveLocation: 1HQType of contract: full-time, permanentDiageo is the world’s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. Arthur Guinness, Alexander Walker, and many other dedicated people that followed in their footsteps, cared deeply about the people and businesses they fostered, and the communities in which they operated. Today we stand on the shoulders of these giants and act with the same entrepreneurial spirit. We are a spirited company born of an incredible entrepreneurial legacy. The success of Guinness®, Smirnoff®, Johnnie Walker®, Tanqueray®, Baileys® and many more brands led to the formation of our company in 1997. And we only thrive today because of the talent of our people to grow our brands, old and new, and keep them strong. Our purpose, celebrating life, every day, everywhere means that our brands are part of celebrations big and small. We believe that living our purpose in full is to make the most of life - to be the best you can be at work, at home, with friends, in the community, and for the community.About the Function:In CDT, our objective is to provide world-class consumer experiences that drive brand & business growth – whilst doing so in the most efficient and sustainable way. We have stood-up 5 engines, supported by a transversal MarTech Transformation Office, to scale these kinds of outcomes in repeatable way – consistent technology, capabilities and operating models across marketing fields. We strive to create global tools to support markets and brands to deliver their shape of A&PAbout the role:This is Social Media Technology Executive sits within the Scaled Reach Engine, which is focused on building world class media, retail media, social media and earned media capabilities and operating models. Using data and technology to drive efficiency and effectiveness in our $1bn+ Media & Scaled Reach investment.The Social Media Technology Executive supports product delivery, technical integration, and risk governance. The role acts as a translator between business and technical partners, ensuring that Diageo’s Social & Influencer technology is not only well governed but also technically sound, scalable, and integrated with existing Martech and Data platforms.The role supports the Product Lead by gathering and validating technical and functional requirements, engaging with technical teams (e.g. DA&I, D&T, Security, Vendors), and ensuring all platforms, data, tooling—are correctly scoped and configured.Global span
  • Global remit across all regions and brands.
  • Works with Legal, Data Science, Local D&T, Security, Procurement, and external vendors.
Leadership Responsibilities & Capabilities
  • No direct budget ownership; supports the safe and scalable enablement of Social & Influencer technologies and workflows with efficiency, risk mitigation, and performance benefits.
Purpose of RoleTo serve as the business-technology bridge for Diageo Social & Influencer technology —supporting product development, functional rollout, and technical integration through expert analysis, design, and partner coordination. This role ensures that Diageo’s Social and Influencer marketing activity is technically enabled, data-aware, and responsible in a scalable, secure, and measurable way.You will be responsible for:1. Requirements Definition
  • Work closely with the Tech Lead to conduct market discovery and gather and refine business requirements from legal, marketing, compliance, and platform teams for Social & Influencer activity.
  • Manage and run requirements workshops with Business and IT partners
  • Translate requirements into structured functional and technical requirements for tool development and platform integration and a prioritised roadmap.
  • Collaborate with multi-functional team– marketing, ecommerce, architecture, designers, product owners, data, analytics, to ensure a suitable ‘customer attitude’ solution is agreed on
  • Maintain and evolve documentation for Social & Influencer marketing activity and technology
2. Technical Enablement
  • Serve as technical SME acrosS Global Social - helping evaluate how technology integrates with marketing platforms and market ways of working.
  • Support development or enhancement of tools such as DMC AI, use case risk scorecards, prompt libraries, metadata tagging, or model audit logs.
3. Multi-Functional Technical Interface
  • Act as the key contact point for D&T, DA&I, and Security teams on tool integration, platform architecture, access and usage monitoring, and privacy compliance.
  • Engage with external vendors or tool providers to ensure technical compatibility with Diageo’s governance and integration architecture.
  • Participate in testing, prototyping, and sprint cycles for Social & Influencer tools or platforms.
4. Documentation, Testing & Change Readiness
  • Create and maintain clear documentation for framework implementation: process flows, requirements logs, integration diagrams, user journeys, and testing scenarios.
  • Support UAT and functional validation for new governance features and technical controls.
  • Assist with change readiness materials for technical teams, platform owners, and adoption partners.
To be successful in this role, you will need:
  • Strong working knowledge of APIs and Third party Social platforms
  • 5–7 years in Martech product delivery, or data/technology integration roles.
  • Expertise in Social Media technology such as Sprinklr, Dynatrace, Trackr.
  • A strong understanding of native social media capabilities and use cases
  • Experience working across Agile delivery teams and documenting both business and technical requirements.
  • Solid understanding of digital platforms, data governance, and enterprise technology systems.
  • Experience collaborating with data science, D&T, product, and compliance teams.
  • Excellent analytical, documentation, and communication skills; able to bridge technical and non-technical audiences.
  • Solid understanding of alcohol-specific advertising compliance and responsible marketing frameworks globally.
  • Results-oriented attitude, with a passion for driving continuous improvement and operational excellence within the allocated budget
  • Demonstrable ability to align global strategies with local market needs
Success is seen as:
  • Future-fit, reliable, and scalable Social & Influencer Technology solutions and operating models.
  • Business and technical requirements for Influencer Marketing are clearly defined and met in platform/technology rollouts.
  • Roll-out of a secure, native, access model
  • Influencer Marketing tools and controls are technically integrated without disrupting user experience or campaign performance.
  • Increase in automation and technology to enabled Influencer Marketing activation.
  • High partner satisfaction with Influencer tech responsiveness, agility, and innovation trajectory.
Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.Working with UsFlexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.We offer a highly competitive rewards and compensation package including: Modern work life balance policies and wellbeing activitiesAnnual merit increasesAnnual bonusShare optionsOur purpose is to celebrate life, every day, everywhere. And crafting an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.We embrace diversity in the broadest possible sense. This means that you’ll be encouraged and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.Our ambition is to build the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of crafting the next generation of celebrations for consumers around the world.Feel encouraged? Then this may be the opportunity for you.If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.Worker Type : RegularPrimary Location: 1HQAdditional Locations :Job Posting Start Date : 2025-06-24

Diageo