Cloud Support Engineer

• Commercial experience managing Azure and AWS environments
• Skilled in writing and managing infrastructure as code using Terraform
• Proficient with Ansible and confident in maintaining clean, efficient playbooks
• Strong understanding of cloud networking, including VPNs, firewalls, and proxies
• Ability to troubleshoot across Windows, Active Directory, and complex cloud setups
• Experience with SQL Server, SMTP, IIS, and CI/CD pipelines
• Knowledge of cloud security standards such as ISO27001 and PCI-DSS
• Experience using ticketing systems (e.g. Jira) and improving support workflows
• Excellent communication skills, able to explain technical concepts to non-technical stakeholders
• Passion for automation and an openness to exploring AI tools to streamline operations

• Knowledge of backup solutions, DNS configuration, and system performance optimisation
• Experience collaborating with DevOps teams on software releases
• Familiarity with AI's potential to enhance operational efficiency

• Manage and resolve infrastructure-related support tickets, identifying root causes quickly
• Build and maintain highly available cloud environments using automation tools
• Troubleshoot and optimise Azure and AWS components
• Support software releases in collaboration with engineering teams
• Implement and maintain cloud security best practices
• Drive automation across infrastructure and deployment processes
• Document fixes, update internal knowledge bases, and improve support workflows
• Work with cross-functional teams to enhance system reliability, scalability, and security

• A supportive culture with excellent training and professional development opportunities
• Performance-related bonus, 25 days holiday + bank holidays, plus 2 wellbeing days
• Flexible benefits package including private healthcare, life assurance, and retail discounts

RedTech Recruitment